Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
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ELIZABETH WESTERN

Dayton,OH

Summary

Dynamic professional with a proven track record at Kroger, excelling in customer service and team leadership. Adept at problem-solving and decision-making, I enhanced customer satisfaction and trained staff. Skilled in Google Drive, I fostered a positive work environment while ensuring compliance with safety protocols, improving customer satisfaction.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Kroger
Englewood, Ohio
06.2020 - Current
  • Enhanced customer satisfaction through daily interaction facilitation.
  • Maintained product availability and freshness by managing inventory efficiently.
  • Trained new employees on key operational procedures and service standards.
  • Enforced safety protocols consistently among team members for compliance.
  • Manage conflict resolution among staff to foster a positive work atmosphere.
  • Resolved inquiries and complaints from customers with effective solutions immediately.

Bakery Assistant

Kroger
Englewood, Ohio
06.2012 - 06.2019
  • Delivered exceptional customer service during daily bakery transactions.
  • Maintained cleanliness and organization of bakery workspace for optimal operations.
  • Supported team members with various tasks during high-demand service periods.
  • Operated baking equipment in strict adherence to safety procedures.
  • Set up front display with fresh baked goods to enhance visibility and promote specials.
  • Packaged bakery items in boxes and bags for customer convenience.

Administrative Assistant

Barrett Books Dayton
Dayton, OH
08.2009 - 05.2012
  • Coordinated staff and management schedules to optimize efficiency.
  • Assisted with inventory management and organized books for optimal presentation.
  • Handled customer inquiries, delivering exceptional service to enhance satisfaction.
  • Supported marketing initiatives by preparing promotional materials and displays.
  • Greeted visitors professionally, responding to inquiries and directing them appropriately.

Education

Cybersecurity -

Sinclair Community College
Dayton, OH
09-2026

High School Diploma -

Dayton Technology High School
Dayton, Ohio

Skills

  • Customer service and satisfaction
  • Decision-making
  • Adaptability
  • Problem-solving
  • Customer rapport
  • Google Drive
  • Coaching
  • Staff supervision
  • Team building

Activities

Volunteer at Valerie PreK-6 School

References

References available upon request.

Timeline

Assistant Manager

Kroger
06.2020 - Current

Bakery Assistant

Kroger
06.2012 - 06.2019

Administrative Assistant

Barrett Books Dayton
08.2009 - 05.2012

Cybersecurity -

Sinclair Community College

High School Diploma -

Dayton Technology High School

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