Summary
Overview
Work History
Education
Skills
Certification
Timeline

Elizabeth Wheeler

Minerva,OH

Summary

Proven track record in enhancing customer satisfaction and team productivity at Alz Construction, leveraging exceptional organizational skills and a customer service focus. Demonstrated ability to improve operational efficiency and foster positive client relationships. Excelled in multitasking and critical thinking, achieving significant improvements in client wait times and staff morale.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Receptionist Manager

Alz Construction
07.2019 - 05.2024
  • Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
  • Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
  • Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
  • Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
  • Collaborated with the marketing team in creating promotional materials for reception areas, effectively promoting company services and offerings.

Patient Care Technician

Aultman Hospital
10.2020 - 03.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Home Health Aide

Private Client
12.2006 - 10.2013
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

Akron Adult Vocational , RN

Basic -

Cuyahoga Falls High School, Cuyahoga Falls, OH
05.2001

Skills

  • Customer service focus
  • Greeting and Seating Clients
  • Policy Enforcement
  • Team building expertise
  • Work Planning and Prioritization
  • Staff Scheduling
  • Resource Planning
  • Relationship Building
  • Vendor relationships
  • Event Coordination
  • Document Review
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Microsoft Office

Certification

Cpr certification

Timeline

Patient Care Technician - Aultman Hospital
10.2020 - 03.2023
Receptionist Manager - Alz Construction
07.2019 - 05.2024
Home Health Aide - Private Client
12.2006 - 10.2013
Akron Adult Vocational - ,
Cuyahoga Falls High School - Basic ,

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Elizabeth Wheeler