Elizabeth White
Summary
Detail-oriented, reliable,team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experience in process improvement and analysis. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
Work History
Custody Operations Specialist
Wells Fargo/Computershare
02.2017 - Current
- Audit Promissory notes
- Audit trailing documents associated with Promissory notes and Mortgages
- Perform Quality Control checks on Notes
- Cure document deficiencies
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements
- Collected, arranged, and input information into database system.
- Motivated and trained employees to maximize team productivity.
- Championed employee engagement efforts by organizing team-building activities and consistently providing constructive feedback.
- Successfully managed multiple projects simultaneously while adhering to deadlines
- Helped meet changing demands by recommending improvements to business systems or procedures
- Motivated and trained employees to maximize team productivity
- Manage and coordinate various special projects
- Manage and maintain shared mailbox
- Determine and address the root cause in order to eliminate issues
- Support initiatives that allow Document Custody to receive an acceptable
- Audit rating from internal audit and risk management, OCC, FNMA, FHLMC
- And any other regulatory body that may audit Document Custody
- Assists with the completion of daily volumes to meet critical deadlines and Service Level Agreements
- Assist with sale and transfer processing, inventory reconciliation and research
- Supporting the identification of risks and the management of controls
- Deliver quality, sustainable and risk-compliant solutions that meet or exceed our customers' and employees' needs and expectations within the agreed timeline
- Operate within well-documented end-to-end processes designed to deliver quality solutions that are evaluated continuously
- Execute responsibilities with precision and reduced error rates
Data Analyst/Channel Coordinator/ Curative Analyst
Green Tree Servicing LLC/Ditech Mortgage Corp
03.2013 - 02.2017
- Managed multiple priorities simultaneously, maintaining organization even during peak periods
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity
- Prepare, analyze, reconcile and distribute twelve daily, weekly, hourly reports
- Generate quality control reports from access databases and reconcile discrepancies
- Develop and maintain email and phone relationships with customers, clients and vendors
- Manage and maintain shared mailbox
- Handle escalated issues regarding Collateral files, Final Documents, reporting, and vendor relationships
- Train new team members
- Receive and process requests from Origination Channels, Treasury, and Capital Markets, Servicing, and Custodian on questions regarding Collateral
- Maintain excellent relationship with Custodian regarding collateral reconciliation, and accuracy.
- Maintain reports for audit purposes.
- Responsible for daily communication to Capital Markets, Originations and Treasury on status of loans on warehouse Bank Account Lines
- Oversee the obtainment of all collateral documents for Private Investor Sales
- Analyze and maintain weekly Investor report
- Cure all loan defects for Private Investor Portfolio
- Assists with analyzing and communicating ‘aged' reporting of loans on Warehouse Bank Account Lines for an extended period of time.
- Ensure loans are being obtained, audited or shipped to Custodian
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Process and return, Request for Release of Collateral Files
- Cure document deficiencies both pre-funding and post-funding
- Operate web-based applications to track movement of Collateral
- Process and reconcile shipments to Custodian
- Process Incoming collateral packages
- Organize and retrieve collateral files from various locations
- Monitor, obtain missing Collateral Files and reports
- Upheld security and confidentiality of documents and data within area of responsibility
- Collaborated with business-unit leaders to identify and prioritize problems.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements
- Developed and implemented data governance policies and procedures.
- Designed and developed data pipelines to acquire, clean and process data.
Warehouse Collateral Processor
GMAC Bank/Ally Bank
07.2009 - 03.2013
- Process outgoing FedEx shipments to Clients keeping within the
- guidelines of all service level agreements
- Audit collateral and tracked the status of collateral documents
- Track movement of collateral documents from customers, clients and vault
- Developed and maintained email and phone relationships with customers,
- clients and vendors
- Perform Quality Control checks on Notes and Final documents
- Generate quality control reports
- Generate and distributed daily reports to management
- Use several Access databases
- Process Incoming collateral
- Audit final documents
- Requisition Federal Express supplies and maintain adequate supply
- Prepared, boxed, and staged outgoing shipments.
- Received and reviewed incoming documents and materials
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field
Warehouse Collateral Processor
GMAC Bank/Ally Bank
09.2007 - 06.2009
- Audit collateral and tracked the status of collateral documents
- Track movement of collateral documents from customers, clients and vault
- Developed and maintained email and phone relationships with customers,
- clients and vendors
- Perform Quality Control checks on Notes and Final documents
- Generate quality control reports
- Generate and distributed daily reports to management
- Use several Access databases
- Process Incoming collateral
- Audit final documents
- Requisition Federal Express supplies and maintain adequate supply
- Prepared, boxed, and staged outgoing shipments
Sales Associate
DSW Shoe Stores
09.2007 - 06.2009
- Answered customer questions about sizing, accessories, and merchandise care
- Solved customer challenges by offering relevant products and services
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Engaged with customers to build rapport and loyalty
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry
Education
Liberal Arts And General Studies
Montgomery County Community
Blue Bell, PABusiness/General Studies
Gwynedd Mercy College
Gwynedd Valley, PASkills
- Process Planning
- Resource Planning and Scheduling
- Time Management
- Data Analysis
- Quality Assurance
- Audit Reporting
- Issue Research
- Microsoft Office
- Citrix
- emBtrust
Timeline
Custody Operations Specialist
Wells Fargo/Computershare
02.2017 - Current
Data Analyst/Channel Coordinator/ Curative Analyst
Green Tree Servicing LLC/Ditech Mortgage Corp
03.2013 - 02.2017
Warehouse Collateral Processor
GMAC Bank/Ally Bank
07.2009 - 03.2013
Warehouse Collateral Processor
GMAC Bank/Ally Bank
09.2007 - 06.2009
Sales Associate
DSW Shoe Stores
09.2007 - 06.2009
Liberal Arts And General Studies
Montgomery County Community
Business/General Studies
Gwynedd Mercy College
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