Elizabeth White
Dispatcher
Baldwinville,MA
Summary
Accomplished Dispatcher/Office Assistant at W J Graves Construction, adept in scheduling coordination and customer service. Enhanced workflow efficiency and increased customer satisfaction by optimizing resource allocation and streamlining processes. Proven multitasker with strong administrative background, skilled in route planning and Excel spreadsheets, driving operational success and team integration.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Dispatcher Office Assistant
W J Graves Construction
08.2016 - Current
- Coordinated daily dispatch operations to ensure timely delivery execution.
- Managed communication between drivers, field teams and office staff, enhancing workflow efficiency.
- Implemented scheduling systems to optimize resource allocation for drivers.
- Developed training materials for new hires, improving onboarding processes and team integration.
- Streamlined documentation processes, ensuring compliance with safety regulations and company standards.
- Led initiatives to improve response times for service requests, increasing customer satisfaction rates.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callout's.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Supported development of contingency plans, enabling rapid response to unexpected operational challenges.
- Performed wide-ranging administrative, financial and service-related functions.
Store Supervisor
TD Bank
02.2011 - 08.2016
- Supervised daily operations, ensuring compliance with policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Developed training programs to enhance employee performance and customer service skills.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Coordinated with management team to set and achieve realistic sales targets.
- Organized community events to strengthen brand presence and community engagement.
- Trained newly hired sales team in upselling techniques.
- Oversaw daily operations to ensure smooth and efficient store function.
- Enhanced product knowledge among staff, enabling more informative and persuasive sales interactions.
Education
High School Diploma -
Narragansett Regional High School
Templeton, MASkills
- Multitasking Abilities
- Task prioritization
- Scheduling coordination
- Customer service
- Prioritization
- Multi-line phone proficiency
- Telephone and email etiquette
- Time management
- Excel spreadsheets
- Administrative background
Timeline
Dispatcher Office Assistant
W J Graves Construction
08.2016 - Current
Store Supervisor
TD Bank
02.2011 - 08.2016
High School Diploma -
Narragansett Regional High School