Elizabeth Williams
Titusville,FL
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Sales/Merchandiser
TNG
Oviedo, Florida
11.2011 - 12.2021
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information and pricing.
- Established strong vendor relationships to maintain and support business.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Church Secretary
St. Paul Lutheran Church
Kodiak, Alaska
05.2010 - 05.2011
- Directed administrative and secretarial support for pastors, program directors and volunteers at church.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Created and updated membership rosters, church documents and basic reports.
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and implemented standard operating procedures for records handling.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled payroll
Preschool Teacher
St. Paul Preschool
Kodiak, Alaska
10.2009 - 05.2011
- Assisted and supervised up to 15 children through entire school day.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed curriculum to advance physical, emotional, social and cognitive growth of children.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Promoted sensory development by providing access to different textures.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Call Center Representative
Sea World
Olrando, Florida
08.2007 - 03.2009
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assisted customers by answering questions and responding to inquiries.
- Responded to customer calls and emails to answer questions about products and services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Approved and terminated customer contracts upon request.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
High School Diploma -
Astronaut High School
Titusville, FL 08.1988 - 05.1991
Skills
Retail sales professional
Timeline
Sales/Merchandiser
TNG
11.2011 - 12.2021
Church Secretary
St. Paul Lutheran Church
05.2010 - 05.2011
Preschool Teacher
St. Paul Preschool
10.2009 - 05.2011
Call Center Representative
Sea World
08.2007 - 03.2009
High School Diploma -
Astronaut High School
08.1988 - 05.1991
Summary
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