ELIZABETH WILLIAMS

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Maintained friendly and professional customer interactions.
• Executed wire transfers, stop payments and account transfers.

Ensured that compliance of all federal banking regulations met by staff.

Responsible for investigating resolving complex discrepancies with tellers.

Daily communicated with banking center management team, regarding recruitment, training, and performance measures.

Responsible for conducting monthly audits in compliance with current office cash flow and product holdings.

Provided documentation on staff review performances.

Performed diverse, advanced and confidential administrative support functions; composing, signing and releasing routine but some what complex correspondence.

Involvement with high-level banking clients contacts and exposure to confidentiality data regarding considerable tact, diplomacy and judgment.

Coached and cross trained teller's as personal representative's.

Assisted teller associates using in-depth policy and procedure knowledge to handle more complex transactions and issues.

Created an excellent customer experience.

Treated all customers equally and fairly.

Adhered to policies and procedures.

Provided remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.

Developed referrals to other departments.

Successfully completed banker and teller platform training assisted in the coaching and cross-training of other staff members in sales and operations as needed.

• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.