ELIZABETH WILLIAMS
Jeffers,MO
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
17
17
years of professional experience
Work History
Rebate Specialist
Joe Machens Ford Lincoln
07.2023 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Accounts Receivable Clerk
Joe Machens Ford Lincoln
01.2020 - 07.2023
- Reduced outstanding account balances through diligent follow-up on overdue invoices.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Wholesale Clerk
Joe Machens Ford Lincoln
12.2017 - 01.2020
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
- Contributed to company growth by consistently meeting or exceeding performance targets within the title department.
- Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
- Oversaw quality assurance efforts, conducting regular audits of completed work to maintain high standards of accuracy and professionalism across the team.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Organized and prepared tax and title documents to transfer ownership of property.
- Maintained detailed records of transactions, invoices, and payments to ensure accurate financial reporting.
Title Specialist
Joe Machens Ford Lincoln
12.2014 - 01.2020
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
- Improved department efficiency by implementing strategic filing systems for easy access to critical information.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
- Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
Title Specialist
Manheim Auto Auction
06.2007 - 12.2014
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
Education
Jefferson City High School
Jefferson City, MO05.1984
Skills
- Supply Management
- Customer Relations
- Time management
- Conflict resolution
- Team leadership
- Performance monitoring
- Critical thinking
- Decision making
- Customer service
- Data analysis
- Interpersonal skills
- Issue Research
- Audit Reporting
- Payment Posting
- Time Management
Timeline
Rebate Specialist
Joe Machens Ford Lincoln
07.2023 - Current
Accounts Receivable Clerk
Joe Machens Ford Lincoln
01.2020 - 07.2023
Wholesale Clerk
Joe Machens Ford Lincoln
12.2017 - 01.2020
Title Specialist
Joe Machens Ford Lincoln
12.2014 - 01.2020
Title Specialist
Manheim Auto Auction
06.2007 - 12.2014
Jefferson City High School
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