Kronos
ELIZABETH WILLIAMS
Brooklyn,New York
Summary
A highly dependable, and detail-oriented professional with a strong work ethics and dedication to achieving goals. An experienced administrative and banking professional with extensive knowledge of banking operations and, a proven ability to manage and lead teams to achieve operational excellence and maximize efficiency. Knowledgeable in financial and operational leadership, with noted expertise in scheduling and coordinating teams through excellent communication and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Coordinator
One Brooklyn Health
Brooklyn, NY
02.2020 - Current
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without exceeding the budget of the department.
- Review data to ensure salaries are correct, shift changes are accurate and transfers are processed timely and correctly.
- Calculate and maintain time accruals in the system
- Generate payroll reports in Kronos
- Process and prepare Agency staff payment invoices to the finance department.
- Coordinate and direct responsibility for projects and specific tasks relating to the department.
- Assist in recruitment efforts, coordinating interviews, and managing onboarding activities for new hires effectively.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Worked well in a team setting, providing support and guidance.
Case Assistant Counselor
Access Staffing
01.2019 - 02.2020
- Assist residents in working on basic living skills and recovery goals to integrate into the community
- Enhanced client experience by efficiently managing case files and promptly addressing inquiries.
- Support and monitor young adults who can live independently.
- Report any incident, health concerns, reactions, or behavioral changes in the residents.
- Ensure residents take their medications as prescribed by the physician and certify they are documented.
- Act as an effective problem solver.
Branch Service Manager
Skye Bank Plc
09.2010 - 11.2017
- Ensured smooth daily operations of the branch.
- Managed branch vault and cash supply through the central cash processing unit of the bank to keep an appropriate level of currency on hand at the branch level.
- Handled customers' complaints and service-related issues with the utmost professionalism to restore satisfaction and maintain customer loyalty.
- Review of the Branch suspense General Ledgers and identifying outstanding items for Reconciliation.
- Ensured strict compliance with the bank's policies, internal controls, procedures, and regulations.
- Implemented process improvements to increase efficiency and reduce costs as per the branch's budget.
- Prompt delivery of weekly, monthly, quarterly, and annual reports to management.
- Facilitated weekly branch service operations meetings and knowledge sharing sessions.
- Protected branch assets through security monitoring and effective assessment techniques at customer's contact points.
- Proper record keeping and preparation of cash flow projections and cost analysis within the branch.
Customer Service Officer
Intercontinental Bank Plc
04.2004 - 08.2010
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Maintained up-to-date knowledge of product and service changes in order to cross-sell for yield and business growth.
- Prompt processing of requests such as debit/credit cards, check book, and ATM cards.
Education
MBA - HR/ Finance
University of Phoenix
Arizona City, AZ02.2025
Bachelor Of Law - Law
Nigerian Law School
Nigeria11.2018
Bachelor Of Law - Law
Olabisi Onabanjo University
Nigeria 04.2006
Bachelor Of Arts - Education
Ogun State University
Nigeria01.2001
Skills
- Administration and Operations
- Innovative leadership
- Financial management
- compliance and control
- Discretion and confidentiality
- Work planning and Prioritization
- Scheduling
- project coordination
Accomplishments
- Implemented cost-cutting measures that resulted in significant savings and enhanced branch profitability.
- Achieved the best fraud-free branch within the region by ensuring zero tolerance for errors.
- Met and surpassed financial targets which led to the award of performance pay.
- Achieved the enrollment of over 1300 employees into the new UKG system by helping with Biometric enrollment in collaboration with my team.
- Used Microsoft Excel to develop staffing spreadsheets used in capturing staffing data in the department.
Affiliations
- Society for Human Resource Management
- Nigerian Bar Association
Timeline
Coordinator
One Brooklyn Health
02.2020 - Current
Case Assistant Counselor
Access Staffing
01.2019 - 02.2020
Branch Service Manager
Skye Bank Plc
09.2010 - 11.2017
Customer Service Officer
Intercontinental Bank Plc
04.2004 - 08.2010
MBA - HR/ Finance
University of Phoenix
Bachelor Of Law - Law
Nigerian Law School
Bachelor Of Law - Law
Olabisi Onabanjo University
Bachelor Of Arts - Education
Ogun State University
Software
Ansos
Microsoft Office
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