Elizabeth Williams
Topeka
Summary
Experienced in leading teams in fast-paced and ever-changing environments with a proven track record of optimizing operations, enhancing team efficiency, and upholding high standards. Focus on teamwork, adaptability, and goal achievement drives consistent delivery of results. Recognized for effective communication skills, problem-solving abilities, and fostering a collaborative work culture. Dedicated to driving success and creating a positive impact within any organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shift Leader/Manager
Scooter's Coffee
11.2023 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
In Home Caregiver
Private
04.2018 - 07.2023
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Facilitated consistent communication between clients, their families, and healthcare professionals to ensure comprehensive understanding of individual care requirements.
Phone clerk/data entry
Berlin wheeler
05.2006 - 11.2020
- Managed multi-line phone system effectively, minimizing caller wait times and dropped calls.
- Supported sales team by providing accurate product information and pricing details to potential customers.
- Provided backup receptionist duties during peak periods as needed, ensuring efficient office operations.
- Enhanced company reputation by providing friendly, professional service to all callers.
- Contributed to a positive workplace environment through exceptional teamwork and collaboration with colleagues.
- Adapted quickly to changes in policies/procedures while maintaining high-quality service standards.
- Prevented loss of crucial information by carefully documenting all call details in company database systems.
- Provided knowledgeable assistance for technical support cases, reducing the need for escalation to higher-level technicians.
Cashier
Dillons
09.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Hotel front desk
Harrahs North kansas city
10.2014 - 06.2016
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Retail Sales Associate
Hot Topic
07.2007 - 03.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Hope Street Academy
Skills
- Staff scheduling
- Appointment scheduling
- Customer assistance
- Staff training and development
- Customer engagement
- Cleaning and sanitizing
- Follow-up skills
- Work ethic and integrity
- Complaint handling
- Retail sales
- Workplace safety
- Typing speed
- Patience and empathy
- Policy enforcement
- Store opening and closing
- Team management
Certification
- CPR certified, 2015 to Present
- Driver's License
Willing To Relocate
Topeka, KS
Awards
Wind for schools program, 08/01/10, Was part of a team in high school that was chosen for a wind turbine for our school and helped build legislation to approve such things in our city.
Personal Information
Authorized To Work: US for any employer
Wind For Schools Program Through KState
We built a strong case to better help the city understand how wind power could be used in the city to help power it. Which in turn also gave us the chance to write new legislation and guidelines on wind turbines being used within city limits.
Timeline
Shift Leader/Manager
Scooter's Coffee
11.2023 - Current
Cashier
Dillons
09.2018 - 10.2019
In Home Caregiver
Private
04.2018 - 07.2023
Hotel front desk
Harrahs North kansas city
10.2014 - 06.2016
Retail Sales Associate
Hot Topic
07.2007 - 03.2009
Phone clerk/data entry
Berlin wheeler
05.2006 - 11.2020
High School Diploma -
Hope Street Academy