Elizabeth Williams
Toms River
Summary
Dynamic and results-oriented professional with extensive experience at the Department of the Air Force, specializing in administrative skills and stress tolerance. Excelled in enhancing inventory management and fostering strong relationships, achieving significant improvements in efficiency and customer satisfaction. Demonstrated expertise in scheduling management and active learning, contributing to streamlined operations and positive team dynamics.
Overview
16
16
years of professional experience
Work History
Human Resources Assistant
Department Of The Air Force
10.2023 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Counsel active duty, reservists, retirees. their dependents, and civilians on eligibility requirements, individual options and processing procedures.
- Review action request for mission documentation or inconsistencies in the record and initiates action to obtain needed data.
- Review products to identify and correct mismatched data in system and to ensure projections and confirmations have consummated and required actions have been taken.
- Retrieve data from various information sources for use in answering questions, responding to correspondence, or preparing reports or briefings.
- Updates system to ensure accurate tracking of pending and completed suspense.
- Perform other actions pertaining to Customer Service Programs to include SGLI/FSGLI updates, personnel in processing, citizenship updates, and joint spouse updates, among other programs.
Assistant Operations Coordinator
C.H. Robinson
04.2021 - 05.2023
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Worked with vendors to make purchases and reconcile invoices.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Focusing on quality and efficiency, execute tasks in accordance with company policies and standard operating procedures; provide shipment information, create orders, activate shipments, build loads, assign loads, tracking and tracing shipments, enter events and invoicing.
Medical Dispatcher
GEM Mobile Health
08.2020 - 01.2021
- Established strong working relationships with local hospitals, enhancing coordination efforts during emergencies involving multiple facilities.
- Attended regular training sessions to stay current with industry best practices and maintain certification requirements.
- Promoted a positive work environment by fostering open communication and collaboration among team members, resulting in reduced dispatcher turnover rates.
- Supported fellow dispatchers during peak hours, ensuring consistent high-quality service despite increased call volume.
- Enhanced emergency response times by efficiently prioritizing and dispatching medical personnel and resources.
- Utilized advanced computer-aided dispatch software to manage multiple incidents simultaneously, optimizing resource allocation.
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
- Expedited dispatch decisions by maintaining an up-to-date understanding of available resources and personnel schedules.
- Effectively handled high-stress situations, resulting in timely medical assistance for patients in need.
- Streamlined data entry processes within the dispatch system, reducing clerical errors and increasing data accuracy.
- Continuously updated knowledge on medical terminology and procedures to provide accurate information during emergency calls.
- Increased dispatcher accuracy by meticulously verifying caller information and incident details.
Communications Dispatcher
Lakewood Police Department
03.2014 - 01.2017
- Expedited assistance to callers in distress by providing clear instructions during life-threatening situations.
- Streamlined dispatch processes for improved coordination between first responders and support units.
- Supported successful rescue operations by accurately relaying vital information between incident command centers and on-scene personnel.
- Ensured accurate information exchange by verifying caller details and cross-referencing relevant databases.
- Promoted a positive work environment through respectful interactions, open communication, and active participation in staff meetings.
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
- Developed strong rapport with first responders, fostering trust and cooperation for efficient teamwork.
- Enhanced response times by efficiently managing multiple communication channels and prioritizing emergency situations.
- Reduced errors in communication by maintaining precise records of dispatched calls and resource allocations.
- Contributed to a safer community by coordinating timely responses to emergencies and critical incidents.
- Maintained up-to-date knowledge of jurisdictional geography to assist first responders in navigating to emergency locations efficiently.
- Optimized dispatcher performance through continuous training in communications technology and protocols.
- Collaborated with fellow dispatchers, sharing knowledge and expertise to facilitate seamless operations.
- Bolstered team morale with clear communication, active listening, and effective problem-solving skills.
- Provided exceptional customer service when addressing non-emergency inquiries from the public, demonstrating empathy and patience.
- Facilitated smooth shift transitions by meticulously documenting case updates for incoming dispatch personnel.
Records Clerk
Lakewood Police Department
01.2013 - 03.2014
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
- Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
Supply Clerk
Directorate of Emergency Services
06.2009 - 07.2010
- Enhanced inventory management by implementing efficient tracking and organization systems.
- Participated in annual physical inventories, accurately counting items and updating records as needed.
- Collaborated with team members to complete large-scale projects within tight deadlines, improving overall efficiency.
- Served as Government Purchase Card Holder.
- Assisted management and receipt holders in assuring assigned had receipt reflects appropriate authorization documents, current stock numbers and nomenclatures, authorized quantities, and other pertinent property control entries.
- Conducted inspections and research to assure the integrity of property accountability records.
- Provided thorough knowledge of governing supply regulations, policies, procedures, and automated supply systems.
- Developed relationships with vendors for better negotiation on prices, leading to significant cost savings.
- Reduced supply shortages by conducting regular audits and maintaining accurate records of all items.
- Maintained a clean and safe working environment, adhering to all safety protocols and regulations.
Education
High School Diploma -
Bishop Loughlin Memorial High School
Brooklyn, NY06-1997
Skills
- Administrative skills
- Scheduling management
- Stress tolerance
- Customer assistance
- Supply ordering
- Filing systems expertise
- Active learning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resources Assistant
Department Of The Air Force
10.2023 - Current
Assistant Operations Coordinator
C.H. Robinson
04.2021 - 05.2023
Medical Dispatcher
GEM Mobile Health
08.2020 - 01.2021
Communications Dispatcher
Lakewood Police Department
03.2014 - 01.2017
Records Clerk
Lakewood Police Department
01.2013 - 03.2014
Supply Clerk
Directorate of Emergency Services
06.2009 - 07.2010
High School Diploma -
Bishop Loughlin Memorial High School
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