Summary
Overview
Work History
Education
Timeline
Generic

Elizabeth Williams

El Paso

Summary

Professional customer service representative and administrative professional with more than 20 years of experience assisting customers, patients, military families, and financial services clients. Skilled in customer service, conflict resolution, account management, scheduling, and providing tele-services. Excellent communicator with extensive experience interacting with different communities, upholding confidentiality, and providing support in high-pressure situations. Proven leader and volunteer coordinator with extensive experience organizing events, managing teams, and engaging in community outreach efforts.

Overview

19
19
years of professional experience

Work History

Health Support Specialist, Remote

Arise Work From Home
01.2019 - 06.2026
  • Provided real-time support for members through inbound calls
  • Assisted members with scheduling all their medical transportation needs
  • Educated patients on all self-service options through the Member Portal
  • Worked remotely in home office environment

Soldier Family Readiness Group Leader (Volunteer)

8th Military Police Brigade, Schofield Barracks, HI
Schofield Barracks, HI
07.2016 - 07.2017
  • Oversaw general operation of the Family Readiness Group and its activities
  • Recruited and supervised a team of volunteers
  • Acted as primary point of contact and liaison between unit Commander and families
  • Facilitated monthly meetings
  • Coordinated and executed family-oriented social events

Soldier Family Readiness Group (Volunteer)

Various Units and Locations, United States Army
06.2011 - 07.2016
  • Funds Custodian in charge of maintaining funds for Family Readiness Group
  • Key Caller in charge of contacting service member families to disseminate information
  • Volunteered at family events to include serving refreshments and coordinating games

Personal Banker/Customer Service Representative

Citigroup Inc
San Antonio, TX
07.2007 - 05.2011
  • Addressed customer inquiries, resolved issues, and provided information on new products and services
  • Made requested account changes, evaluated customer needs, and made appropriate recommendations
  • Constantly improved customer satisfaction through expert resolution of conflicts, issues, and concerns
  • Opened and upgraded accounts and offered additional service options

Education

Master of Arts - Literature

Liberty University
06-2028

Master of Arts - History

Liberty University
01-2023

Bachelor of Arts - History

Ashford University
01-2017

Timeline

Health Support Specialist, Remote

Arise Work From Home
01.2019 - 06.2026

Soldier Family Readiness Group Leader (Volunteer)

8th Military Police Brigade, Schofield Barracks, HI
07.2016 - 07.2017

Soldier Family Readiness Group (Volunteer)

Various Units and Locations, United States Army
06.2011 - 07.2016

Personal Banker/Customer Service Representative

Citigroup Inc
07.2007 - 05.2011

Master of Arts - History

Liberty University

Bachelor of Arts - History

Ashford University

Master of Arts - Literature

Liberty University
Elizabeth Williams