Denae Jones
North Fort Myers,FL
Summary
Dynamic professional with a proven track record at Lakehouse Restaurant, specializing in strategic problem analysis and leadership. Recognized for significantly enhancing customer satisfaction and effectively training staff, leveraging strong interpersonal skills to promote collaboration and drive business success. Proficient in Microsoft applications, thriving in fast-paced environments to achieve optimal results.
Overview
12
12
years of professional experience
Work History
Assistant Manager/Restaurant Server
Lakehouse Rest - Babcock Ranch
Punta Gorda, FL
03.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Informed customers of daily specials and signature menu items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Bartender/Server
Lags Enterprises (Hooters)
Ft Myers, FL
04.2013 - 03.2020
- Handled problem-solving tasks and performed mixology duties while setting up the restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
Realtor
RE/MAX Realty Team
01.2016 - 09.2017
- Listed and sold properties, performed customer service tasks, wrote contracts.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Generated list of properties to meet specific client needs.
Shift Leader
Dunkin Donuts
N Ft Myers, FL
01.2013 - 04.2013
- Resolved issues promptly while handling cashier duties and conducting training sessions, along with preparing detailed reports.
- Managed daily workflow and scheduled staff for adequate coverage.
- Implemented strategies to increase sales and improve service quality.
- Delegated tasks to employees and monitored activities and task completion.
Education
Real Estate Sales Person -
Larson Educational
01.2015
Certified Corrections Officer -
SWFL Public Service Academy
01.2012
High School -
North Ft Myers High School
01.2011
Skills
- Computer literate (Word, Microsoft, and Adobe)
- Strategic Problem Analysis
- Social Media Engagement Expertise
- Quick Learner
- Strong Interpersonal Skills
Hobbies and Interests
- Cheer Volunteer
- Hunting
- Horseback Riding
- Cosmetology
Timeline
Assistant Manager/Restaurant Server
Lakehouse Rest - Babcock Ranch
03.2022 - Current
Realtor
RE/MAX Realty Team
01.2016 - 09.2017
Bartender/Server
Lags Enterprises (Hooters)
04.2013 - 03.2020
Shift Leader
Dunkin Donuts
01.2013 - 04.2013
Real Estate Sales Person -
Larson Educational
Certified Corrections Officer -
SWFL Public Service Academy
High School -
North Ft Myers High School
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