FALESAU WILLIS

Directed daily operations of purchasing department of a Dental Corporation covering 42 office locations, call center, corporate and two support staff centers.

Refined purchases of dental equipment, from hand pieces, dental chairs, to air and gas supplies for all locations.

Coordinated facility vendors (electricians, plumbers, property management) and operation tickets to ensure offices remain operational.

Negotiating annual prices increases from all dental vendors to meet monthly office budgets.

Weekly collaboration with executives and accounting to maintain accurate budget visibility.

Consorted with vendors to negotiate down rates on inventory items, Source and negotiate Tradesmen services, i.e. Plumbing, Electrical, Janitorial, etc.

Negotiate prices with vendors for best pricing, without compromising on quality.

Maintaining profit, and improved merchandising strategies.

Forecast purchasing trends to maintain all locations are accurately stocked for daily scheduled procedures.

Prepare spreadsheets detailing item information analyzing reports detailing purchasing trends and location performances.

Coordinate with operations, and accounting to better assist with corporate month-end closing.

Generate reports on purchasing operations to assess progress, or points for improvement.

Devise and implement new departmental procedures to track flow between 42 office locations and Corporate Prepared Task Planning Sheets (TPS) to identify proposed tasks and project costs.

Maintain efficient, and strong rapport with All support Staff, executives, office managers and back floor supervisors to ensure offices are fully stocked on supplies for daily procedures.

Proficient in both Great Plains, Work Place system, Sage ERP, SAP, AS400

Managing customer service team in distribution order entry work flow to exceed quality service goals on all B2B inbound and outbound customer orders.

Managed call center for customer client orders, claims, returns, and promotional inquiries.

Trained Inventory planner with analytical reporting skills.

Managed on-hand inventory to ensure order fulfillment, including item setup and customer pricing.

Managed warehouse crew by organizing order security, accuracy and on-time pickup and delivery.

Managed inter-departmental procedures ensuring customers received accurate and serviceable updates.

Collaborated with sales and marketing promotions to ensure inventory availability, and fluid flow of order processing.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Negotiated freight contracts and temporary service costs resulting in reduced departmental expenses.

Translated business needs and priorities into actionable logistics strategies. Created and submitted NAFTA documents for international shipments.

Minimized damage and repair costs through careful management and preventative maintenance. Managed logistics and shipment schedules to maximize productivity and cut costs.

Assigned shipments to carriers in centralized database. Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.

Prepared documents for shipment claims submissions as well as contacted suppliers, carriers and customers with shipping updates.

Oversaw warehouse for all imported and exported goods to ensure product condition and count was verified.

Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention, coached 10 other employees and assisted with quarterly performance reviews

Took corrective action in the case of accidents and delays to minimize extra expenses. Translated business needs and priorities into actionable logistics strategies.