Elizabeth Wills

Heritage Homes, Inc. is a non-profit agency area to serve the housing needs of adults with developmental disabilities.

• Oversaw licensed and unlicensed Adult Foster Care homes as well as a Social Recreation program and Daytime Enrichment program.
• Worked congruently with accounting to create and manage budgets for programs
• Collaborated with all departments to maintain programs
• Participated in HR functions such as interviewing, disciplinary action and onboarding
• Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
• Analyzed performance metrics such as incident reports to identify areas for improvement and implement effective solutions.

Ascension Living Fox Knoll Village is an Independent Living, Assisted Living and Assisted Living Memory Support community. Some of my job duties are:

• Overall administration and management of a assisted living and independent living facility
• Reviewed operations performance reports to drive improvements.
• Communicated with departmental leaders to identify and solve daily operations issues.
• Monitored performance metrics and responded to notifications daily.
• Assessed financial reports and statements to review performance.
• Open communication with residents, staff, family members for compliments, concerns and complaints
• Spearheaded policy and procedure revision for resident rounding and tracking
• Supervised employees to monitor daily performance.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Provided workplace setting that was conducive to efficient and productive work.
• Devised long-term business plans to improve operations, customer experiences and sales.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Determined staffing requirements, interviewing, hiring and training new employees.
• Liaised with customers, addressed inquiries, handled meeting requests and answering questions to provide outstanding customer care
• Assists in managing/manages legal and accreditation compliance
• Acquired functional knowledge of Ascension Living business practice and the administration of policies, procedures, and regulations
• Acquired and continues to acquire knowledge regarding CFR legalities and IDPH regulation
• Creating and conducting staff training for a variety of topics
• Monitor budget, census, costs and trends
• Spearheaded marketing efforts such as communication with new referrals, advertising and tours

Ascension Living Resurrection Place is a skilled nursing and rehabilitation center. While at Resurrection Place some of my job duties consisted of:

• Reviewed operations performance reports to drive improvements.
• Communicated with departmental leaders to identify and solve daily operations issues.
• Monitored performance metrics and responded to notifications daily.
• Assessed financial reports and statements to review performance.
• Open communication with residents, staff, family members for compliments, concerns and complaints
• Spearheaded policy and procedure revision for resident rounding and tracking
• Supervised employees to monitor daily performance.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Provided workplace setting that was conducive to efficient and productive work.
• Devised long-term business plans to improve operations, customer experiences and sales.

As an Administrator in Training I worked alongside a dynamic and experienced Executive Director to increase my skills related to:

• Reviewed operations performance reports to drive improvements.
• Communicated with departmental leaders to identify and solve daily operations issues.
• Monitored performance metrics and responded to notifications daily.
• Assessed financial reports and statements to review performance.
• Open communication with residents, staff, family members for compliments, concerns and complaints
• Spearheaded policy and procedure revision for resident rounding and tracking
• Supervised employees to monitor daily performance.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Provided workplace setting that was conducive to efficient and productive work.
• Devised long-term business plans to improve operations, customer experiences and sales.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Determined staffing requirements, interviewing, hiring and training new employees.
• Liaised with customers, addressed inquiries, handled meeting requests and answering questions to provide outstanding customer care.

Region 10 Prepaid Inpatient Health Plan (PIHP) is the Michigan Medicaid payer for services to individuals with behavioral health and substance use disorders. Region 10 PIHP services a behavioral health and substance use network spanning four counties and works in conjunction with six Medicaid health plans. While at Region 10 PIHP my duties consisted of:

• Submission of State Data Reports with Electronic Health Records
• Review and Completion of Data Reports
• Maintenance of Staff within Electronic Health Record (EHR)
• Communication with Providers within Network
• Electronic Health Record Education, Training and Troubleshooting with Providers
• Information Systems Committee
• Corporate Compliance Committee
• Data Analytics Projects
• Continued record of hospitalizations
• Creation of charts/graphs from data for presentation
• Monitoring and review of records for accuracy and completion
• Utilization of Microsoft Office, Teams, Sharepoint

Sanilac County Community Mental Health Authority (SCCMHA) is a Medicaid provider of behavioral health services to individuals residing in Sanilac County and receiving treatment for a developmental/intellectual disability or severe/persistent mental illness. While at SCCMHA my duties consisted of:

• Maintenance of data within EHR
• Completion of data reports
• Maintaining records and due dates within the EHR
• Organizing calendar and dates
• Staff support to administrative meetings
• Staff support to Case Managers, Supports Coordinators, and Administration
• Supports Intensity Scale Contact and Schedule
• Utilization of Microsoft Office

(HHI) is a non-profit agency that serves the housing needs of adults with developmental disabilities. While at HHI my duties consisted of:

• Personal care for residents including: Physical Therapy, Occupational Therapy, Monitoring of food intake,
• Administration of Medication, all personal care
• Attendance at Service Meetings as well as physical and behavioral medical appointments
• Day to day operations of the Home including budgetary and petty cash monitoring
• Day to day supervisory items including: staff discipline, staff meetings, staff morale, scheduling
• Communication with Community Mental Health case holder as well as family members and guardians
• In Home Training for staff regarding client records, utilization of payroll system, and on client needs
• Utilization of Microsoft Office