Elizabeth Wilson
Friendswood,TX
Summary
Proactive Terminal Manager with 15 years of experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency.
Overview
31
31
years of professional experience
Work History
Terminal Manager
Sakowicz Transportation - Universal Intermodal
01.2008 - Current
- Improved terminal efficiency by streamlining processes and implementing innovative solutions.
- Reduced operational costs through effective budget management and resource allocation.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
Chemical Dispatcher
Groendyke Transportation
10.2005 - 12.2008
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Office Assistant
Texan Trailer
06.2001 - 12.2008
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Dispatcher
Right O Way Transportation
07.1993 - 04.2001
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
High School Diploma -
Jersey Village High School
Houston, TX05.1993
Skills
- Data Entry
- Dispatch
- Team Supervision
- Staff Supervision
- Operations Management
- Logistics Coordination
- Shipment Tracking
- Inbound Cargo Management
- Freight Forwarding
- Customer Service
- Billing
- Bookkeeping
- Clerical Support
Timeline
Terminal Manager
Sakowicz Transportation - Universal Intermodal
01.2008 - Current
Chemical Dispatcher
Groendyke Transportation
10.2005 - 12.2008
Office Assistant
Texan Trailer
06.2001 - 12.2008
Dispatcher
Right O Way Transportation
07.1993 - 04.2001
High School Diploma -
Jersey Village High School
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