Elizabeth Wilson
Niceville
Summary
I am originally from the Niceville/Fort Walton Beach area. I have lived in Raleigh, NC for the last 20 years and have recently moved back home.
Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
18
18
years of professional experience
Work History
Business Analyst
Fidelity Investments
04.2023 - 09.2025
- I worked with our HR software to configure it to the needs of the company. Including creating Time Off Plans, Benefit Plans, Time Entry configurations, and Payroll configurations.
- I worked with other business units to ensure the success of said configurations across all aspects of the company. I was responsible for configuration and details that would affect the entire company including 80,000+ employees
- I have gained intermediate Microsoft Excell skills as it was one of our primary tools to tell the story of the body of work I was creating.
- I worked with JIRA for all aspects of our Agility processes including working directly with a Scrum Master, Squad Leads, and our Squad.
- I have also have worked with the Service Now software application.
HR Specialist
Fidelity Investments
01.2022 - Current
- Worked to supply HR related customer service to the employees of the company. This included payroll, time, time and absence, and leave of absence services.
- Had an in depth knowledge of navigating our workplace software that assisted HR purposes.
- I took on average 50-60 calls or cases a day to assist our 76k associates daily.
- I was available for overtime as necessary.
401k Specialist
Fidelity Investments
04.2021 - Current
- Worked to provide excellent customer service to clients needing assistance with their 401K plans. This includes withdrawals, rollover, dedicated company plans, such as Disney.
Department Supervisor
The Home Depot
01.2013 - Current
- I ran the Front End of the building as the Front End Supervisor. Key responsibilities include. All cash, cash drawer, monetary, and register responsibilities. Teach, coach, train, and supervise, all cashiers, head cashiers, book keeping associates, and lot associates. Ensure that the Front End is running efficiently as well as meeting and maintaining weekly goals. Ensure that all safety and security protocols are being met and maintained.
- 27616
Medical Coder and Biller
Applied Medical Systems
04.2008 - 11.2008
- Medical Coding and Billing for multiple clients including Duke ER physicians.
- 27713
Education
Medical Billing & Coding (Certification) -
Tech Skills
Independence, OH04.2008
Certified Nursing Assistant (Certification) - undefined
Tender Heart Academy
Augusta, GA09.2002
General (High school diploma) - undefined
Niceville Highschool, Northwestern Florida University
Niceville, FL08.2000
Skills
- Insurance Verification
- Microsoft Word
- Computer skills
- Medical Billing
- Microsoft Excel
- Medical Office Experience
- Analysis skills
- Agile
- Medical Records
- Medical Terminology
- Hospital Experience
- 8 years of security, receiving trucks and special orders, HHM certified s Customer Service Expert, special order attendee, truck and tool rental, register transactions, phone center, 8 running daily reports years
- HR policies and procedures
- Customer relations
- Training and mentoring
- Training development
- Compensation and benefits
- Employee relations
- Data evaluation
- Payroll administration
- HR analytics
- Benefits administration
- Confidential document control
- Project management
- Presentation preparation
- HR software proficiency
- Risk management
- HR policy/procedure development
- Workday
- Time management
- Physiology Knowledge
- Microsoft Outlook
- JIRA
- Business Analysis
- Data collection
- Overnight Freight Supervisor, Key Carrier, Manager on Duty, Opening the building, closing the building, in charge
- Anatomy Knowledge
Timeline
Business Analyst
Fidelity Investments
04.2023 - 09.2025
HR Specialist
Fidelity Investments
01.2022 - Current
401k Specialist
Fidelity Investments
04.2021 - Current
Department Supervisor
The Home Depot
01.2013 - Current
Medical Coder and Biller
Applied Medical Systems
04.2008 - 11.2008
Certified Nursing Assistant (Certification) - undefined
Tender Heart Academy
General (High school diploma) - undefined
Niceville Highschool, Northwestern Florida University
Medical Billing & Coding (Certification) -
Tech Skills