Elizabeth (Liz) Wolk
Brookfield,CT
Summary
Highly experienced individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
Work History
Sales Associate
Hollister.Co
Danbury, CT
11.2023 - Current
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Increased purchase amounts by cross-selling with similar products.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Picked up shifts at sister stores if coverage was needed.
Specimen Processor
Optum, UnitedHealth Group
Mount Kisco, NY
10.2022 - 12.2023
- Processed specimens and prepared them for testing according to established procedures.
- Operated laboratory equipment such as centrifuges, pipettes, and microscopes.
- Recorded specimen data into laboratory information systems accurately and efficiently.
- Ensured specimens were labeled correctly and in compliance with regulations.
- Monitored the inventory of supplies necessary for specimen processing.
- Followed safety protocols while handling hazardous materials.
- Participated in quality assurance activities to ensure accurate results.
- Adhered to all departmental policies and procedures related to specimen processing.
- Maintained a clean work environment by adhering to infection control guidelines.
- Trained new personnel on proper specimen preparation techniques and documentation requirements.
- Communicated any discrepancies or unusual findings discovered during the specimen processing process to supervisors immediately.
- Verified patient information against medical records before releasing test results from the laboratory system.
Sales Associate /Lead Sales Associate
Vans Off The Wall
Danbury, CT
07.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Barista
Starbucks
New Fairfield, CT
09.2021 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Supported highest standards of conduct and service to support company reputation.
Key Holder
Aeropostale
Danbury, CT
03.2021 - 07.2021
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured store was opened and closed in a timely manner according to company policies.
Sales Associate /Cashier
Burlington
Danbury, CT
04.2019 - 10.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via payment systems, providing accurate charges and credits.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cashier
ShopRite
Brookfield, CT
11.2019 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Sales Associate /Lead Sales Associate
Destinationmaternity
Danbury, CT
10.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Developed strategies to increase sales and promote new products.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Kinney Scholar
Kinney Center for Autism Education and Support
Philadelphia, PA
01.2018 - 07.2018
Education
Bachelor of Science - Psychology
Western Connecticut State University
Danbury, CT12.2021
Psychology
Saint Joseph's University
Philadelphia, PAPsychology
La Salle University
Philadelphia, PASkills
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Inventory Control Procedures
- Time Management
- Customer Service
- Verbal and Written Communication
- Speaking Clearly
- Quotas and Goals
- Retail Loss Prevention
- Listening Skills
- Relationship Building
- Reliable and Punctual
- Order Processing
- Upselling
- Payment Processing
- Promotional Support
References
References available upon request.
Timeline
Sales Associate
Hollister.Co
11.2023 - Current
Specimen Processor
Optum, UnitedHealth Group
10.2022 - 12.2023
Barista
Starbucks
09.2021 - 03.2022
Sales Associate /Lead Sales Associate
Vans Off The Wall
07.2021 - 10.2022
Key Holder
Aeropostale
03.2021 - 07.2021
Cashier
ShopRite
11.2019 - 09.2020
Sales Associate /Cashier
Burlington
04.2019 - 10.2020
Sales Associate /Lead Sales Associate
Destinationmaternity
10.2018 - 02.2019
Kinney Scholar
Kinney Center for Autism Education and Support
01.2018 - 07.2018
Bachelor of Science - Psychology
Western Connecticut State University
Psychology
Saint Joseph's University
Psychology
La Salle University
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