Elizabeth Wonacott
Boise,ID
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
1
1
Certification
8
8
years of post-secondary education
6
6
years of professional experience
Work History
Team Lead
Tandem Diabetes Care, Boise ID
01.2021 - Current
- Responsible for workforce management as well as supervision of metrics for 10-12 agents.
- Frequently works with patients of various socioeconomic and cultural backgrounds handling confidential and sensitive information pertaining to health issues and financial matters.
- Research, compile, and analyze large amounts of data related to patient pump functions, as well as interpretation of graphs, charts, and bulk information.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Tech Support Specialist
Tandem Diabetes Care
Boise, ID
03.2020 - 01.2021
- Handles heavy call volume with a high degree of efficiency, confidentiality, and attention to detail.
- Strong written and oral communication skills.
- Frequently works with patients of various socioeconomic and cultural backgrounds handling confidential and sensitive information pertaining to health issues and financial matters.
- Responsible for making high-impact decisions related to patient issues outside of standard policies and protocols.
- Ensures a high degree of accurate documentation in regard to patient complaints and consistently meets and exceeds metrics, including QA-regarded metrics.
- Research, compile, and analyze large amounts of data related to patient pump functions, as well as interpretation of graphs, charts, and bulk information.
- Awarded top metrics achievement for multiple months.
- Awarded Spotlight Award Assist in the training of new agents in all aspects of job responsibilities.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Talent Acquisition Coordinator
Vacasa
01.2019 - 03.2020
- Conducted initial phone interviews with candidates to ensure proper cultural fit as well as experience in relatable fields.
- Experience with the recruitment process and Greenhouse applicant tracking system.
- Experience with administrative support experience.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
Sales Specialist
REI
06.2017 - 12.2018
- Awarded Golden Carabiner award as recognition for ability to quickly handle customer purchases/orders/returns and performance in membership sales.
- Expert in educating customers on various outdoor gear brands, including but not limited to Patagonia, Outdoor Research, prAna, Arcteryx, Kuhl, Brooks Running, and Mountain Hardware.
- Experienced in supervising floor reset as well as inventory checking.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Administrative Assistant
YMCA
06.2016 - 06.2017
- Supervised a staff of 10+ at a time to ensure proper protocols were adhered to.
- Attended any emergency situations and communicated effectively to upper management at time of emergency event.
- Responsible for communicating with staff in regard to protocol changes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Handled client correspondence and tracked records to foster office efficiency.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Coached new employees on administrative procedures, company policies and performance standards.
Shift Supervisor
Outdoor Exchange
06.2016 - 06.2017
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Education
Associate of Arts - Criminal Justice
College of Western Idaho
Nampa, ID 01.2018 - 06.2020
Bachelor of Science - Anthropology, UX Research
Boise State University
Boise, ID 06.2015 - Current
Skills
Employee Evaluation
Performance improvement
Key performance indicators
Staff education and training
Cash Handling
Sales expertise
Daily workflow improvement
Client Service
Customer Service
Certification
Social and Behavioral Researchers Certificate
Timeline
Social and Behavioral Researchers Certificate
02-2021
Team Lead
Tandem Diabetes Care, Boise ID
01.2021 - Current
Tech Support Specialist
Tandem Diabetes Care
03.2020 - 01.2021
Talent Acquisition Coordinator
Vacasa
01.2019 - 03.2020
Associate of Arts - Criminal Justice
College of Western Idaho
01.2018 - 06.2020
Sales Specialist
REI
06.2017 - 12.2018
Administrative Assistant
YMCA
06.2016 - 06.2017
Shift Supervisor
Outdoor Exchange
06.2016 - 06.2017
Bachelor of Science - Anthropology, UX Research
Boise State University
06.2015 - Current