Elizabeth Woods
Fort Leavenworth,Kansas
Summary
Hospitality Professional with a winning attitude and desire to deliver exceptional guest experiences. Focused on setting high expectations and raising service standards. Versed in planning and directing daily operations and overseeing staffing and inventory management. Highly organized, proactive and dedicated to the team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Manager
IHG Holiday Inn Express
Fort Leavenworth , Kansas
2023.08 - 2024.06
- Manage day-to-day staffing needs
- Educate and train team members ensuring they are trained on all applicable systems, security, service and quality standards including front desk agents, the Accounting Specialist, Reservation Specialist and Breakfast Team
- Conduct routine inspections to confirm all team members are delivering exceptional guest service and providing immediate action to rectify guest challenges
- Assist in preparing departmental operating budget and financial plans
- Monitor and control labor costs and food costs for the guest suite shop and breakfast
- Oversee night audit functions
- Train team members on PBX procedures
- Develop plans to increase occupancy and ADR.
Director of Hospitality
Southern Cross Hospitality
Savannah , Georgia
2021.07 - 2023.07
- Oversaw the operations of two restaurants generating yearly revenues exceeding $6 Million
- Curated an employee handbook, disciplinary action steps, SOP's for execution of service, menu reference books, menu tests and employee/manager 'How To' documents
- Worked closely with HR and Accounting to ensure thorough knowledge of Fintech, Provi, MarginEdge and correct hiring procedures
- Assisted with on the floor manager responsibilities including scheduling, ordering, managing reservations and assisting with events in all other SCH outlets whenever needed (6 other restaurants)
- Daily training of a team of 25 managers to ensure consistency across our brand.
Opening Front of House Manager
Mason's Restaurant & Grocery
Aberdeen , North Carolina
2020.01 - 2020.08
- Trained all new opening employees on Square POS, rule implementation, policies & procedures and menus; hiring & training
- Created the Square POS layout and activation of menu items
- Ordered all liquor, wine and beer and created relationships with local distributors.
- Monitored food & beverage costs while scheduling labor accordingly
Opening Assistant Food & Beverage Manager
Pinehurst Brewing Company
Pinehurst , North Carolina
2018.07 - 2019.09
- Created and implemented all Training Materials, Menu References, SOP's, Policies and Procedures
- Ordering & inventory
- Trained all Front of House members to become Certified Cicerone Beer Servers
- Developed rapport with local businesses; establishing Beer Yoga, Crossfit and live music
- Payroll
- Ensured food & beverage costs were line with forecasted revenue
Opening Assistant General Manager
Nonic Bar & Kitchen
Columbus , Georgia
2016.05 - 2018.06
- Responsible for all aspects of front of the house management including training of ALOHA
- Completed weekly inventories for wine and beer as well as all dry goods
- Managed weekly scheduling and event planning
- Assisted with payroll and was responsible for monitoring labor costs
- Developed the employee handbook and SOP as well as weekly tests to maintain a trained and well-informed staff.
Front of House Assistant Manager
The Arrabelle-Tavern on the Square
Vail , Colorado
2014.10 - 2015.10
Lake Terrace Pool Supervisor
The Broadmoor
Colorado Springs , Colorado
2012.05 - 2012.08
Cast Member, Fort Wilderness Resort
Disney College Program
Orlando , Florida
2011.06 - 2012.01
Opening Server, Front of House Manager
Eataly
Chicago , Illinois
2013.11
Education
Bachelor of Science - Hospitality Management
Iowa State University
05.2013
Skills
- ROS, PMS & POS profficient
- Expense Reporting
- Reservation Management
- Payroll and budgeting
- Sales and Marketing
- Event Coordination
- Staff Training and Development
- Administrative Skills
- Financial Reporting
- Training and coaching
- Revenue management
- Operations Management
Certification
- CPR/AED/First Aid (2024)
- TIPS (2020)
- ServSafe Manager Certified (2019)
- Cicerone Certified Beer Server (2016)
Timeline
Front Office Manager
IHG Holiday Inn Express
2023.08 - 2024.06
Director of Hospitality
Southern Cross Hospitality
2021.07 - 2023.07
Opening Front of House Manager
Mason's Restaurant & Grocery
2020.01 - 2020.08
Opening Assistant Food & Beverage Manager
Pinehurst Brewing Company
2018.07 - 2019.09
Opening Assistant General Manager
Nonic Bar & Kitchen
2016.05 - 2018.06
Front of House Assistant Manager
The Arrabelle-Tavern on the Square
2014.10 - 2015.10
Opening Server, Front of House Manager
Eataly
2013.11
Lake Terrace Pool Supervisor
The Broadmoor
2012.05 - 2012.08
Cast Member, Fort Wilderness Resort
Disney College Program
2011.06 - 2012.01
Bachelor of Science - Hospitality Management
Iowa State University
- CPR/AED/First Aid (2024)
- TIPS (2020)
- ServSafe Manager Certified (2019)
- Cicerone Certified Beer Server (2016)
Similar Profiles
Kimberly FowlerKimberly Fowler
Breakfast Server/Housekeeping and Laundry Attendant at IHG Holiday Inn ExpressBreakfast Server/Housekeeping and Laundry Attendant at IHG Holiday Inn Express
KARTHIC RAJENDRANKARTHIC RAJENDRAN
Head Chef at IHG Holiday Inn ExpressHead Chef at IHG Holiday Inn Express
Carmen PendergrassCarmen Pendergrass
Auditor at IHG Holiday Inn ExpressAuditor at IHG Holiday Inn Express