Elizabeth Woods
Fort Leavenworth,Kansas
Summary
Hospitality Professional with a winning attitude and desire to deliver exceptional guest experiences. Focused on setting high expectations and raising service standards. Versed in planning and directing daily operations and overseeing staffing and inventory management. Highly organized, proactive and dedicated to the team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Manager
IHG Holiday Inn Express
Fort Leavenworth, Kansas
08.2023 - 06.2024
- Manage day-to-day staffing needs
- Educate and train team members ensuring they are trained on all applicable systems, security, service and quality standards including front desk agents, the Accounting Specialist, Reservation Specialist and Breakfast Team
- Conduct routine inspections to confirm all team members are delivering exceptional guest service and providing immediate action to rectify guest challenges
- Assist in preparing departmental operating budget and financial plans
- Monitor and control labor costs and food costs for the guest suite shop and breakfast
- Oversee night audit functions
- Train team members on PBX procedures
- Develop plans to increase occupancy and ADR.
Director of Hospitality
Southern Cross Hospitality
Savannah, Georgia
07.2021 - 07.2023
- Oversaw the operations of two restaurants generating yearly revenues exceeding $6 Million
- Curated an employee handbook, disciplinary action steps, SOP's for execution of service, menu reference books, menu tests and employee/manager 'How To' documents
- Worked closely with HR and Accounting to ensure thorough knowledge of Fintech, Provi, MarginEdge and correct hiring procedures
- Assisted with on the floor manager responsibilities including scheduling, ordering, managing reservations and assisting with events in all other SCH outlets whenever needed (6 other restaurants)
- Daily training of a team of 25 managers to ensure consistency across our brand.
Opening Front of House Manager
Mason's Restaurant & Grocery
Aberdeen, North Carolina
01.2020 - 08.2020
- Trained all new opening employees on Square POS, rule implementation, policies & procedures and menus; hiring & training
- Created the Square POS layout and activation of menu items
- Ordered all liquor, wine and beer and created relationships with local distributors.
- Monitored food & beverage costs while scheduling labor accordingly
Opening Assistant Food & Beverage Manager
Pinehurst Brewing Company
Pinehurst, North Carolina
07.2018 - 09.2019
- Created and implemented all Training Materials, Menu References, SOP's, Policies and Procedures
- Ordering & inventory
- Trained all Front of House members to become Certified Cicerone Beer Servers
- Developed rapport with local businesses; establishing Beer Yoga, Crossfit and live music
- Payroll
- Ensured food & beverage costs were line with forecasted revenue
Opening Assistant General Manager
Nonic Bar & Kitchen
Columbus, Georgia
05.2016 - 06.2018
- Responsible for all aspects of front of the house management including training of ALOHA
- Completed weekly inventories for wine and beer as well as all dry goods
- Managed weekly scheduling and event planning
- Assisted with payroll and was responsible for monitoring labor costs
- Developed the employee handbook and SOP as well as weekly tests to maintain a trained and well-informed staff.
Front of House Assistant Manager
The Arrabelle-Tavern on the Square
Vail, Colorado
10.2014 - 10.2015
Lake Terrace Pool Supervisor
The Broadmoor
Colorado Springs, Colorado
05.2012 - 08.2012
Cast Member, Fort Wilderness Resort
Disney College Program
Orlando, Florida
06.2011 - 01.2012
Opening Server, Front of House Manager
Eataly
Chicago, Illinois
11.2013
Education
Bachelor of Science - Hospitality Management
Iowa State University
05.2013
Skills
- ROS, PMS & POS profficient
- Expense Reporting
- Reservation Management
- Payroll and budgeting
- Sales and Marketing
- Event Coordination
- Staff Training and Development
- Administrative Skills
- Financial Reporting
- Training and coaching
- Revenue management
- Operations Management
Certification
- CPR/AED/First Aid (2024)
- TIPS (2020)
- ServSafe Manager Certified (2019)
- Cicerone Certified Beer Server (2016)
Timeline
Front Office Manager
IHG Holiday Inn Express
08.2023 - 06.2024
Director of Hospitality
Southern Cross Hospitality
07.2021 - 07.2023
Opening Front of House Manager
Mason's Restaurant & Grocery
01.2020 - 08.2020
Opening Assistant Food & Beverage Manager
Pinehurst Brewing Company
07.2018 - 09.2019
Opening Assistant General Manager
Nonic Bar & Kitchen
05.2016 - 06.2018
Front of House Assistant Manager
The Arrabelle-Tavern on the Square
10.2014 - 10.2015
Opening Server, Front of House Manager
Eataly
11.2013
Lake Terrace Pool Supervisor
The Broadmoor
05.2012 - 08.2012
Cast Member, Fort Wilderness Resort
Disney College Program
06.2011 - 01.2012
Bachelor of Science - Hospitality Management
Iowa State University
- CPR/AED/First Aid (2024)
- TIPS (2020)
- ServSafe Manager Certified (2019)
- Cicerone Certified Beer Server (2016)
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