Elizabeth Wright
El Cajon,CA
Summary
With 15+ years of experience in customer support and supervisory roles, consistently delivering high-quality performance in dynamic retail and food service environments. Excels in mentoring teams to achieve exceptional service standards and fostering team morale through effective communication. Achieves superior results in providing positive performance feedback and resolving customer dissatisfaction. Expertise in managing competing priorities for a smooth and efficient operation.
Overview
19
19
years of professional experience
Work History
Retail Supervisor
San Diego Zoo Wildlife Alliance
10.2019 - Current
- Supervised operations for a multi-million dollar retail outlet store, leading a diverse team of over 100 employees and managing control of inventory, security, and customer service
- Trained, and monitored employees; made performance evaluations and recommendations for skill development, additional responsibilities, promotion, or corrective action plans
- Created work schedules and processed daily payroll; ensured compliance with legal requirements and company policies and procedures, and wage and hour compliance
- Managed issues relating to store maintenance, health code enforcement, customer relations, budgets, P&L, sales, purchases, labor and cost reporting to impact results
- Preserved professional relationships with union staff and ensured compliance with collective bargaining agreement provisions
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Submitted reports to senior management to aid in business decision-making and planning.
Store Manager
PIZZA HUT
01.2012 - 01.2019
- Conduct weekly inventory counts
- Create an accurate daily sales forecast by utilizing last year’s sales and recent day to day schedules and incorporating events that effect forecast (ie NFL Football, weather, Holidays)
- Create team schedules weekly
- Create an ordering build to with a buffer for placing food and beverage orders
- Place food and beverage orders to get the restaurant through until the next order
- Train & hire employees in their designated field (cook, driver, CSR, Shift Manager, Assistant Manager)
- Control labor
- Control cost of goods
- Maintaining a clean restaurant while also operating the restaurant
- Worked with outside vendors for product and equipment maintenance.
- Upheld safety procedures and ensure health code compliance by monitoring sanitation, temperatures, and pull dates on product.
- In charge of hiring, writing supervisor employee reviews and monthly inventory of product.
- Part of daily operations that includes production of all products
- Held all employees accountable to the highest standards on what was expected as well to our policies and procedures.
- Ensured all employees maintained and were up to date on their entire computer training which included OSHA, Sexual Harassment, Equipment Maintenance, etc.
- Held employees accountable to the highest standards of cleanliness throughout the restaurant
Shift Supervisor
THE COFFEE BEAN & TEA LEAF
01.2006 - 01.2012
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Troubleshot equipment to reduce service calls and downtime.
Education
High School Diploma -
Kearny High School
San Diego, CA06.2002
Mesa College
San Diego, CASkills
- Staff training, development, & coaching
- Inventory control
- Computer proficiency
- Staff scheduling
- Health and safety procedures
- Inventory oversight
- Risk management
- Reliability
- Conflict resolution
- Teamwork and collaboration
- Employee retention
- Problem-solving abilities
Accomplishments
San Diego Zoo Wildlife Alliance Leader Of The Quarter, February 2022
Timeline
Retail Supervisor
San Diego Zoo Wildlife Alliance
10.2019 - Current
Store Manager
PIZZA HUT
01.2012 - 01.2019
Shift Supervisor
THE COFFEE BEAN & TEA LEAF
01.2006 - 01.2012
High School Diploma -
Kearny High School
Mesa College
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