Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Certification
Awards
Affiliations
Timeline
Elizabeth Wroe

Elizabeth Wroe

Columbus,OH

Summary

Dynamic concierge with a strong work ethic at The Blackwell Inn , delivering exceptional customer service and fostering inclusivity. Skilled in effective problem solving and guest relations, I adeptly managed diverse clientele needs while training and mentoring bellmen and team members. Recognized for superior organization and proactive communication, ensuring a seamless guest experience.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Elderly Caregiver

Private Care
02.2020 - 06.2025
  • Offered companionship and kindness to elderly patients with Alzheimer's Disease ..
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Improved mobility for elderly individuals by assisting with exercises,physical and occupational therapy.
  • Provided transportation services for clients to attend medical appointments or engage in community activities safely.

Concierge

The Ohio State University
03.2013 - 08.2020
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed all Bellmen
  • Drove Shuttle to and from John Glen Airport

Education

Interpersonal Communications

Ohio University, Athens, Ohio

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Guest services
  • Team player mentality
  • Hospitality
  • Exceptional communication
  • Training and mentoring
  • Guest relations
  • Polite telephone etiquette
  • Interpersonal communications
  • Administrative support
  • Reliable punctuality
  • Superior organization

Accomplishments

  • Mentored newly hired bellmen on customer service techniques which helped improve focus on guests and visitors.
  • Contacted prior guests through email messages with information on events and happenings in the Columbus Area
  • Acquainted hotel guests with hotel amenities at check-in. Help choose restaurants and reservations in the University area..

Interests

  • I enjoy helping others and giving back to the community
  • Avid Reader
  • Participating in local clean-up initiatives
  • Anything outdoors

Certification

A 5 year certified Tour Ambassador for the Greater Columbus Area .

Awards

Won the 2015 Service Superstar award given by The Ohio Hotel And Lodging Association not only for the City Of Columbus but also The State Of 

Ohio.

2018 Awarded  Exemplary Attainment by Senator Larry Obhof, President of the Ohio Senate, and Senator Stephanie Kunze 16th Senatorial  District .

 2018  Representative Jim Hughes House District 24, Representative David Leland of The General Assembly of The State Of Ohio House Of Representatives and Ryan Smith Speaker of Ohio House of Representatives  award acknowledging being honored By The Upper Arlington Alumni Association 2018 Outstanding Alumni

Affiliations

  • Served On Upper Arlington Executive Alumni Board 2010-2019

Timeline

Elderly Caregiver - Private Care
02.2020 - 06.2025
Concierge - The Ohio State University
03.2013 - 08.2020
Ohio University - , Interpersonal Communications

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