Elizabeth Yelton
Clovis,CA
Summary
Experienced Executive Liaison and previous Public Information Officer provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing data and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills with stakeholders.
Overview
12
12
years of professional experience
Work History
D6 Executive Liaison
California Department Of Transportation Caltrans
10.2023 - Current
- Fostered a positive working environment by serving as a liaison between executives and stakeholders, addressing concerns effectively.
- Strengthened trust and relationships with public to build honest and reliable sources of information.
- Increased efficiency in executive meetings by preparing agendas, taking accurate minutes, and following up on action items.
- Solved problems while meeting demands of involved parties.
- Managed sensitive information with discretion, ensuring confidentiality of executive correspondence and communications.
- Identified current and emerging issues during program activities.
- Enhanced communication between executives and stakeholders by streamlining processes and implementing effective collaboration tools.
Public Information Officer
California Department Of Transportation Caltrans
01.2018 - 10.2023
- Set up interviews with staff members to field media requests.
- Developed compelling content for social media channels, driving increased engagement from followers.
- Enhanced community outreach by developing and implementing strategic communication plans.
- Pitched stories to media organizations to promote company interests.
- Provided guidance to junior staff members on best practices in public relations and communications strategies.
- Implemented a comprehensive measurement system to evaluate the effectiveness of communication strategies on an ongoing basis.
- Coordinated press conferences and media events, maximizing organizational exposure in the news cycle.
- Developed key messages and talking points for executive leadership to use in media interviews and presentations.
- Improved media relations for the organization, cultivating partnerships with local press outlets.
- Provided strategic counsel to senior management on handling sensitive or controversial issues in the public eye.
- Developed campaigns to increase public awareness of company and engage customers.
- Helped with photo and video production and performed visual and sound editing tasks.
- Wrote press releases for routine use and crisis management.
Public Safety Dispatcher
California Highway Patrol
09.2012 - 01.2018
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Used specialized software to track and maintain case incident numbers and logs.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
Education
Bachelor of Arts - Sociology
California State University - Fresno
Fresno, CA05.2016
Associate of Arts - Social And Behavioral Science
Modesto Junior College
Modesto, CA05.2010
Skills
- Schedule & calendar planning
- Customer Service-Oriented
- Office Administration
- Strong Problem Solver
- Information confidentiality
- Interpersonal Communication
- Quality Control
- Strategic Planning
- Schedule Management
- Executive Support
- Problem-Solving
- Critical Thinking
- Team Leadership
Timeline
D6 Executive Liaison
California Department Of Transportation Caltrans
10.2023 - Current
Public Information Officer
California Department Of Transportation Caltrans
01.2018 - 10.2023
Public Safety Dispatcher
California Highway Patrol
09.2012 - 01.2018
Bachelor of Arts - Sociology
California State University - Fresno
Associate of Arts - Social And Behavioral Science
Modesto Junior College
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