Elizabeth Ying
WEST HAVEN,CT
Summary
Proven Manager at McDonald's, adept in staff training and development, and customer relationship management. Excelled in leading cross-functional teams to enhance food safety and customer service, achieving a significant improvement in crew efficiency. Skilled in inventory management and fostering a culture of innovation, ensuring operational excellence and superior guest experience.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
15
15
years of professional experience
Work History
Manager
McDonald's
Milford, Connecticut
04.2010 - Current
Leading shifts
Managers ensure customers receive a fast, friendly, and accurate experience. They also oversee crew schedules, food safety, and cleanliness.
- Managing departments managers lead departments, such as Guest Service, Kitchen, or People. Set goals Delegate tasks Follow up on progress Report results Ensure crew is trained and qualified Ensure crew is scheduled to meet goals
Education
Associate Degree in Nursing - Nursing
Stone Academy
West Haven, CT05-2017
High School Diploma -
West Haven High School
West Haven, CT06-2012
Some College (No Degree) - Nursing Education
Gateway Community College
New Haven, CTSkills
- Staff training and development
- Staff management
- Customer relationship management (CRM)
- Innovation management
- Cross-functional teamwork
- Schedule preparation
- Safety procedures
- Staff development
- Inventory management
- Time management
- Competitor research
- Allergen awareness
- Foodservice operations
- Vital signs monitoring
- Basic life support
- HIPAA compliance
- Patient care
- Bathing assistance
- Health monitoring
References
Shayla Samuel
203-684-8322
Sasha Banton
631-764-5843
Paula brackenbury
203-623-1885
Timeline
Manager
McDonald's
04.2010 - Current
Associate Degree in Nursing - Nursing
Stone Academy
High School Diploma -
West Haven High School
Some College (No Degree) - Nursing Education
Gateway Community College
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