Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ELIZABETH YOUNG

Selbyville,DE

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced customer service professional offering proven history of success in retail and food & beverage management. Well-versed in all areas of operations, including promotional planning, production and inventory management.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Assistant Store Manager - Operations

Williams Sonoma Inc.
Bethesda, MD
02.2023 - Current
  • Partnered with GM in daily running of the store to achieve store goals
  • Drove incremental sales and ensured profitability through the effective management of in-store order fulfillment via Omni channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management
  • Ensured effective stockroom organization and supply inventory to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment
  • Performed regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and established daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)
  • Championed all safety best practices
  • Maintained and executed all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) were in working order
  • Acted as the store’s Culinary Expert for all store events to include weekly Skills Series, Product Demonstrations, Store Sampling and Cookbook signings.

Owner/Operator

BCC Culinary
Rockville, MD
10.2014 - Current
  • Small-scale catering and Custom Cake designs
  • Prepared and cooked meals for large family events such as holiday dinners, birthdays, anniversaries.
  • Developed creative menus for clients based on their dietary needs and preferences.
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Formulated designs based on customer specifications.

Assistant Resident Chef (Acting Resident Chef)

Sur la Table
Rockville, MD
02.2022 - 02.2023
  • Managed the complete operations of a teaching kitchen that hosted 20-25 classes per week, to include scheduling chef instructors and ordering all food needed for classes
  • Personally taught at least 5 classes per week
  • Maintained proper storage, prep and service procedures and maintained all equipment and workspaces to ensure sanitary conditions
  • Delegated tasks and duties appropriately and was held accountable for the success of the in-store culinary program, culinary operations, staffing and the performance management of culinary employees
  • Delivered and held employees accountable for an exceptional cooking class experience at every class using recipes and game plans provided
  • Worked as the point person to schedule and create menus for private events
  • Managed inventory, controlled shrink, supply and culinary expenses.

Operations/Sales Stock Lead

Williams Sonoma Inc.
Bethesda, MD
09.2021 - 02.2022
  • Oversaw Back of House operational functions: receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution
  • Managed supply inventory, repairs, maintenance and equipment
  • Provided training and coaching expertise to associates in receiving, shipping, damages and inventory management Handled day-to-day shipping and receiving overseeing up to 500 packages per day
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns
  • Met personal productivity targets and goals, while providing exceptional customer service to our guests
  • Drafted shipment documentation and maintained accurate files
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Culinary Lead/Sales Lead

Williams Sonoma Inc.
Bethesda, MD
11.2007 - 09.2021
  • Coordinated, staffed and prepared for all culinary activities to include Technique Classes, Cookbook Club and Junior Chef Classes
  • Developed relationships with clients to foster loyalty and drive sales
  • Created engaging experiences for customers by sharing expertise on cooking, entertaining & enhancing your home
  • Provided daily support to the management team by performing opening and closing routines, register functions and back office procedures
  • Ensured store met visual, replenishment, cleanliness, safety and back of house standards during manage-on-duty shifts
  • Met personal productivity targets and goals, while providing exceptional customer service to our guests.

Co-President

Rockville Community Nursery School
Rockville, MD
08.2009 - 05.2011
  • Managed parent volunteer calendar and verified coverage of key roles during volunteer availability
  • Oversaw interview and hiring process of classroom personnel for selection of high-quality teachers and staff
  • Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize the learning environment
  • Engaged with parents and families to build positive relationships for children to thrive
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.

Purchasing Director

Kenwood Golf & Country Club
Bethesda, MD
09.1995 - 07.2005
  • Worked with Executive Chef to plan menus for seven food outlets including Fine Dining, banquets and snack bars
  • Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchens for all outlets
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.

Education

Food & Beverage Management AA -

Montgomery College
05.2006

Meeting And Event Planning Certificate -

Montgomery College
12.2004

Skills

  • Customer Service
  • Operations
  • Microsoft Office
  • Productivity and Time Management
  • Cooking Technique Demonstrations
  • Special Events and Catering
  • Inventory Recordkeeping Stockroom Maintenance
  • Strong Attention to Detail
  • Bartending
  • Food Service
  • Cake Decorating
  • Food Prep and Production
  • Store Organization
  • Stock management
  • Records Management
  • Operations Oversight
  • Customer Relations
  • POS systems operations
  • Pantry restocking
  • Staff Coordination
  • Purchasing

Certification

03/24/22, Food Protection Manager, 360 Training

References

  • Brandi Orcutt-Velez, General Manager Williams Sonoma/Sur la Table, 917-714-7880
  • Mark Slobodnik, Executive Chef Kenwood Golf & Country Club, 240-643-3216
  • Jae Kim, General Manager Williams Sonoma, 301-718-3071

Timeline

Assistant Store Manager - Operations

Williams Sonoma Inc.
02.2023 - Current

Assistant Resident Chef (Acting Resident Chef)

Sur la Table
02.2022 - 02.2023

Operations/Sales Stock Lead

Williams Sonoma Inc.
09.2021 - 02.2022

Owner/Operator

BCC Culinary
10.2014 - Current

Co-President

Rockville Community Nursery School
08.2009 - 05.2011

Culinary Lead/Sales Lead

Williams Sonoma Inc.
11.2007 - 09.2021

Purchasing Director

Kenwood Golf & Country Club
09.1995 - 07.2005

Food & Beverage Management AA -

Montgomery College

Meeting And Event Planning Certificate -

Montgomery College

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ELIZABETH YOUNG