Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Young

Elizabeth Young

Granite City,IL

Summary

Dynamic professional with a strong work ethic and exceptional time management skills, honed as a Personal Assistant at the Department of Rehabilitation Services. Proven track record in enhancing productivity through streamlined processes and effective communication. Adept at multitasking and problem-solving, with a keen attention to detail and a commitment to excellence in customer service.

Overview

23
23
years of professional experience

Work History

Personal Assistant

Department of Rehabilitation Services
Alton, USA
06.2008 - Current
  • Streamlined scheduling processes to optimize executive time management and improve productivity.
  • Coordinated comprehensive travel arrangements, ensuring seamless logistics for domestic and international trips.
  • Managed confidential correspondence, maintaining discretion while enhancing communication efficiency.
  • Facilitated meetings by preparing agendas, taking minutes, and following up on action items for accountability.
  • Implemented organizational systems for documents and files, enhancing retrieval speed and workflow efficiency.
  • Developed reports summarizing key project updates to support strategic decision-making for leadership teams.
  • Mentored junior administrative staff, fostering skill development and improving team performance in daily operations.
  • Leveraged office management software to track tasks and deadlines, driving accountability across projects and initiatives.

Customer Service Representative

Citibank
Alton, USA
04.2003 - 06.2008
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Facilitated product returns and exchanges, ensuring customer satisfaction and adherence to company policies.
  • Enhanced service delivery by streamlining operations with team collaboration.
  • Trained and mentored new staff on customer service protocols and system navigation.
  • Analyzed customer feedback to identify trends and recommend improvements in service offerings.
  • Managed high-volume calls, maintaining professionalism while addressing diverse customer needs efficiently.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • APAC-EMEA Regions

Education

General -

Granite City High School
Granite City, IL

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Creative thinking capacity
  • Strong problem solver
  • Attention to detail
  • Time management expertise
  • Detail-oriented mindset
  • Appointment scheduling
  • Administrative support
  • Professional and mature

Timeline

Personal Assistant

Department of Rehabilitation Services
06.2008 - Current

Customer Service Representative

Citibank
04.2003 - 06.2008

General -

Granite City High School
Elizabeth Young