ELIZABETH YOUNG
Union County Transportation
Wingate,NC
20
years of professional experience
To continue my career with Union County in a position that will utilize my experience in Human Resources, supervision, and analytical skills to benefit mutual growth and the community.
Work History
Analytical Specialist
4 Years 9 Months- Prepares monthly billing ensuring accuracy while communicating with various departments such as DSS
- Tracks and manages grant funding to verify money is used correctly and exhausted before the end of the fiscal year. Communicates to all team members information regarding grants
- Assisted staff with processing registrations and managing reservations in a timely manner.
- Tracked and managed grant funding to ensure correct usage and timely exhaustion before fiscal year end; communicated grant information to team members.
- Gathered details from daily trips to verify accuracy; corrected issues using investigative techniques and communicated with garage staff, dispatchers, and operations manager about vehicle repairs.
Office Manager
4 Years 7 Months- Developed and implemented new employee orientation process, transitioning company to online onboarding and conducting all orientation sessions for new hires
- Resolved customer complaints across six restaurant locations, ensuring satisfactory outcomes and maintaining positive customer relationships
- Coordinated Workman’s Compensation and Liability Claims from initial reporting to follow-up with agencies, ensuring compliance and timely resolution
- Managed both Workman’s Compensation and Liability Claims from reporting to follow up with agencies
- Managed customer complaints for six restaurant locations
Development Manager/Training Manager
10 Years 1 Month- Established company-wide goals for management and crew training programs, collaborating with store managers to ensure objectives aligned with company direction.
- Delivered Management Classes covering Communication and Conflict, Team Building, Customer Service, and Leadership to enhance managerial competencies.
- Investigated security issues, including theft and accidents, and conducted disciplinary sessions, managing consequences up to termination.
Education
Bachelor - Interdisciplinary Studies
Skills
Customer service and communication skills
Intermediate MS Office Suite Knowledge
Works well under pressure while leading a team
Accurate documentation and detailed-oriented
Conflict resolution
Excellent Communication Skills and Customer Service Skills
Disclaimer
References Available Upon Request
Timeline
Analytical Specialist
Union County Transportation
01.2022 - CurrentRead More
Office Manager
Golden Pride Restaurants
05.2017 - 12.2021Read More
Development Manager/Training Manager
Glennhaven Management
04.2007 - 05.2017Read More
University of North Carolina Pembroke
Bachelor from Interdisciplinary Studies
Read More