Dedicated and customer-focused professional with experience in front-facing roles that require strong communication, organization, and multitasking skills. Adept at creating a welcoming and efficient environment for patients and families, with a background in customer service, patient interaction, and administrative support. Skilled in appointment scheduling, insurance verification, and maintaining confidentiality in compliance with HIPAA regulations. Known for patience, empathy, and problem-solving, particularly in fast-paced environments. Passionate about providing exceptional service in a pediatric setting, ensuring smooth office operations while delivering compassionate care to children and their families.
•Provided attentive care for children across five families, ensuring safety and well being.
• Communicated effectively with parents to address concerns and provide updates.
• Managed schedules, including meal times, naps, and activities, demonstrating strong organizational skills.
• Responded calmly and efficiently to emergencies, reinforcing problem-solving abilities.
• Built trusting relationships with children and parents, creating a welcoming and supportive environment.
• Organized patient charts before appointments to expedite check-in.
• Managed incoming calls, emails, and patient inquiries.
• Verified insurance eligibility and benefits for patients.
• Handled front office tasks, including appointments, billing, and administrative duties.
• Delivered exceptional customer service to ensure a welcoming environment for patients.
• Greeted and assisted guests, ensuring a welcoming and professional environment.
• Managed reservations and seating arrangements, optimizing efficiency and guest experience.
• Handled a high volume of customer inquiries, both in person and over the phone.
• Resolved guest concerns with professionalism and problem-solving skills.
• Coordinated with staff to ensure smooth service and efficient operations.
• Maintained organization and accuracy in scheduling and customer records.
Patient and family communication
Customer service
Patience and empathy
Time management
Attention to detail
Problem-solving
Telephone etiquette
Appointment scheduling
Insurance verification
HIPAA compliance awareness