Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Zavala

MIDDLETOWN,CT

Summary

Highly skilled skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes advanced skin analysis and customized treatment plans.

Overview

6
6
years of professional experience

Work History

Appeals Specialist

Castle Biosciences Inc
02.2021 - 03.2025
  • Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
  • Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
  • Consistently met or exceeded performance metrics, demonstrating a strong understanding of the claims review process and an unwavering commitment to achieving positive results for clients.
  • Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
  • Expedited resolution times for appeals cases by efficiently managing workload and prioritizing urgent matters.
  • Demonstrated exceptional attention to detail when evaluating medical records in order to identify discrepancies or inconsistencies that could impact an appeal''s outcome positively or negatively.
  • Managed multiple priorities simultaneously while maintaining attention to detail and meeting deadlines under pressure.

Dental Office Manager

Micheal Murry DDS. Family Dental
07.2019 - 02.2021
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Improved patient intake process, making it more efficient and reducing wait times.

Education

Medical Billing And Coding

Hunter Business School
Medford NY
05-2014

Esthetic

Cortiva Inst.
Cromwell CT
09-2025

Skills

  • Organizational growth
  • HIPAA compliance
  • Effective communication
  • Professionalism and ethics
  • Strong analytical skills
  • Continuous learning mindset
  • Customer service
  • Time management
  • Decision-making
  • Team leadership
  • Waxing and hair removal
  • Hygiene and sanitation
  • Facial treatments expertise
  • Skin analysis proficiency
  • Record keeping accuracy
  • Social media promotion

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Appeals Specialist

Castle Biosciences Inc
02.2021 - 03.2025

Dental Office Manager

Micheal Murry DDS. Family Dental
07.2019 - 02.2021

Medical Billing And Coding

Hunter Business School

Esthetic

Cortiva Inst.

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Elizabeth Zavala