Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Elizabeth Zelenka

North Ridgeville,OH

Summary

· Responsible and reliable worker dedicated to any task. Experienced with children and customer service. Results-driven and collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Working towards the goal of becoming dually licensed in mental health and substance abuse counseling.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Personal House Cleaner

Gordon Sawyer
  • Polished fixtures to achieve professional shine and appearance.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Adhered to professional house cleaning checklist.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Dusted picture frames and wall hangings with cloth.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Collaborated with homeowners to develop efficient strategies for maintaining long-term organization within their living spaces.

Practicum Student

Pickaway Area Recovery Services
01.2024 - Current
  • Observed facilitation of group therapy sessions that allowed participants to share experiences, learn from each other, and develop coping skills.
  • Gained proficiency in various therapeutic modalities through observation during practicum placement.
  • Observed counselors deliver psychoeducational materials that helped clients understand their diagnoses better while also empowering them with knowledge about self-help techniques.
  • Took extensive notes to document lessons and further solidify learning objectives.
  • Observed the utilization of culturally sensitive approaches when working with diverse populations, fostering an inclusive environment that catered to all clients'' needs.
  • Enhanced practicum experience by collaborating with multidisciplinary team members and integrating their feedback.
  • Adhered strictly to confidentiality guidelines and HIPAA regulations in order to protect client privacy rights at all times.
  • Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
  • Collaborated closely with supervisors to discuss case progressions, receive guidance on best practices, and ensure ethical decisionmaking.

Coffee Barista

Joyhouse
01.2024 - Current
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
  • Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
  • Developed strong product knowledge to upsell menu items and increase overall sales revenue.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Conducted regular coffee tastings to refine palate skills and stay informed about current trends in the industry.

Camp Team Leader

Ohio Christian University
05.2023 - Current
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Assisted in the recruitment process by conducting interviews with potential staff members ensuring high-quality hires who contributed positively to the camp culture.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Encouraged team performance to increase camaraderie, trust and rapport.

Sales Associate

Lucky Dog Volleyball
04.2023 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Pizza Maker

Jilliano's
12.2022 - 12.2023
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Followed recipes and chef instructions to prepare food correctly.
  • Transported food items from storage areas to kitchen for prepping.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Managed inventory effectively, reducing food waste and controlling costs for the business.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
  • Demonstrated expertise in various pizza-making techniques, including hand-stretching dough.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Increased efficiency by mastering point-of-sale systems used for order inputting and tracking throughout the kitchen process.
  • Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.

Dog Sitter/House and Pet Sitter

Rebeca Zeltner
07.2022 - 07.2022
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Fostered strong communication skills by discussing concerns or providing feedback on each dog''s progress with their respective owners after each visit/service completed.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Communicated professionally with pet owners via phone, email, and text.

Coffee Barista

Starbucks
02.2021 - 07.2022
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained regular and consistent attendance and punctuality.
  • Developed strong product knowledge to upsell menu items and increase overall sales revenue.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Conducted regular coffee tastings to refine palate skills and stay informed about current trends in the industry.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted additional items with beverages, increasing store sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Private Nanny

Elizabeth Dorrow
01.2020 - 01.2022
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Assisted with light housekeeping duties as well as running errands.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Monitored children's play activities to verify safety.
  • Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
  • Taught children everyday skills and language.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Supported physical development through regular gross motor play sessions that included tummy time activities designed specifically for infants.
  • Played games, worked on puzzles, and read books to young children.
  • Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping and eating schedules for infant.
  • Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
  • Served as a reliable resource for parents regarding infant care practices, offering guidance on topics such as feeding schedules or developmental milestones.
  • Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
  • Prepared nutritious meals and snacks for infants according to dietary guidelines, contributing to their overall health and wellbeing.
  • Enhanced infant development by creating age-appropriate activities tailored to each child''s needs and interests.

Barn Volunteer

Angel Haven Horse Rescue
06.2015 - 08.2018
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Contributed to overall facility maintenance by clearing debris from pastures, and keeping common areas clean and wellorganized.
  • Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
  • Ensured safety of horses by maintaining clean and secure stables at all times.
  • Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
  • Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
  • Led horses from stables to fields and back to maintain control of animals.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Tacked up horses to increase control over movements.
  • Fit gear for horses and specific riders.
  • Worked with ranch hands to clean stables and riding areas.
  • Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.

Education

Bachelor of Arts - Alcohol And Substance Abuse Counseling

Ohio Christian University
Circleville, OH
05.2024

High School Diploma -

Homeschooled
North Ridgeville, OH
06.2022

Skills

  • Organizational abilities
  • Multitasking and Prioritizing
  • Customer service
  • Good at following instructions
  • Time management
  • A quick learner
  • Determined
  • Reliable
  • Attentive
  • Good with people
  • Willing to learn
  • Responsible
  • Motivated to succeed
  • Flexible
  • Patient

Certification

  • Licensed CDCA

Timeline

Practicum Student

Pickaway Area Recovery Services
01.2024 - Current

Coffee Barista

Joyhouse
01.2024 - Current

Camp Team Leader

Ohio Christian University
05.2023 - Current

Sales Associate

Lucky Dog Volleyball
04.2023 - Current

Pizza Maker

Jilliano's
12.2022 - 12.2023

Dog Sitter/House and Pet Sitter

Rebeca Zeltner
07.2022 - 07.2022

Coffee Barista

Starbucks
02.2021 - 07.2022

Private Nanny

Elizabeth Dorrow
01.2020 - 01.2022

Barn Volunteer

Angel Haven Horse Rescue
06.2015 - 08.2018

Personal House Cleaner

Gordon Sawyer

Bachelor of Arts - Alcohol And Substance Abuse Counseling

Ohio Christian University

High School Diploma -

Homeschooled

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Elizabeth Zelenka