Summary
Overview
Work History
Education
Skills
Timeline
Generic
Elizabeth Zinna

Elizabeth Zinna

Ridge,NY

Summary

Dynamic Senior Account Manager with 21 years of experience at Creditriskmonitor, specializing in account strategy development and client relationship management. Achieved significant revenue growth by effectively overseeing a portfolio of over 135 key accounts. Recognized for delivering exceptional client training and support, enhancing satisfaction and retention through strategic insights and strong relationship-building skills. Aiming to leverage expertise in driving client success and organizational growth further.

Overview

21
21
years of professional experience

Work History

Senior Account Manager

Creditriskmonitor Com
Valley Cottage, NY-New York
02.2004 - Current
  • Conducted market research to identify potential new customers.
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Renewed existing accounts by building relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed a portfolio of 135 key accounts with over 1M in revenue, ensuring high levels of customer satisfaction and retention.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Provided training and guidance to the new account after onboarding..
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
  • Attended trade shows and conferences as a representative of the company.

Education

High School Diploma -

Longwood High School
Ridge, NY
06-2001

Some College (No Degree) - General Studies

Suffolk Community College
Riverhead, NY

Skills

  • Account management
  • Customer relationship management
  • Client training
  • Revenue growth
  • Account strategy development
  • Upselling
  • Active listening
  • Relationship building
  • Overcoming objections
  • Excellent communication
  • Product training
  • Product knowledge

Timeline

Senior Account Manager

Creditriskmonitor Com
02.2004 - Current

High School Diploma -

Longwood High School

Some College (No Degree) - General Studies

Suffolk Community College

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