Elizabeth Zirneklis
Tustin,CA
Summary
I am a newly-graduated Pharmacy Technician proficient in assisting pharmacists with preparing prescriptions and meeting patient needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. I have worked in other industries, gaining experience with critical life skills such as communication, time management, and inventory management. I have a passion for people and seek to make a difference within my community.
Overview
7
7
years of professional experience
Work History
Paint Department Sales Associate
Lowe's Home Improvement
03.2022 - Current
- Established personal connections with customers, exceeding customer service expectations by providing expert knowledge, knowhow, and appropriate suggestions based on customer need
- Performed inventory audits weekly on certain products, ensuring accuracy during yearly store inventory audits and increasing online and in-store order fulfillment
- Assisted custom orders and color requests to customer specifications
- Used company software for inventory tracking, using color-match technology for custom paint orders, and tinting paint and stain with company machines
- Worked independently and with IT to identify and fix software or tinting machine issues
- Completed daily required maintenance on tint machines including cleaning, refilling tint, and updating service logs
- Kept color, product, and design displays clean and organized for customer convenience
- Kept the station and associated aisles clean and organized throughout shifts
- Worked with other paint associates to fulfill large orders promptly
- Assisted other departments and their customers
- Organized product stock on shelves, storage, and displays
- Made creative and informative product displays for spotlighted items
- Lead customer workshops about various paint products and their application, and answered questions about specific issues that customers were having with their projects
- Lead children's workshops, providing appropriate work-space, tools, and assistance to parents and their children on a variety of small toy build kits
- Ensured customer and associate safety by performing routine inspections in department areas, as well as taking broken or damaged equipment to back areas for maintenance and informing supervisors of issues.
Hospital Pharmacy Technician Trainee
St. Jude Hospital In-Patient Pharmacy
01.2024 - 02.2024
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Promoted patient safety through diligent adherence to proper medication storage protocols, mitigating risks associated with drug interactions or spoilage.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted other technician's with and also completed alone, under pharmacist supervision, Pyxis refills for different wards of the hospital including high-risk medications.
- Implemented improvements to pharmacy organization system including pre-filling for Pyxis Refills in order to stream-line for the next day or technician.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician Trainee
King's Pharmacy And Compounding Center
12.2023 - 01.2024
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Promoted patient safety through diligent adherence to proper medication storage protocols, mitigating risks associated with drug interactions or spoilage.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Alarm Technician
Vivant
05.2019 - 09.2023
- Installed new and maintained existing security alarm and camera systems designed to the customer's needs and specifications
- Understood basic home construction and design to create a safe, functional, and discreet system design
- Worked with IT to diagnose and fix equipment or software issues
- Used company software to maintain and record sensitive customer information and contacts, equipment, and billing contracts
- Maintained and logged personal inventory of tools and hardware
- Kept equipment inventory logged and up to date for accurate audits, equipment recalls, and average customer needs
- Collaborated with other technicians to complete large or complex jobs on time
- Demonstrated to customers how to use the new alarm system, phone/computer applications, and answered questions about both the equipment and emergency procedures.
Alarm Technician
Safe Home Security
03.2017 - 11.2017
- Installed new and maintained existing alarm and camera systems to customer needs and specifications
- Assisted customers on-site and over the phone with downloaded phone applications and computer log-ins for applicable software
- Installed and maintained a variety of different types of equipment from different manufacturers so that they created a digital ecosystem
- Worked with IT and back-end support to diagnose and correct equipment or software issues
- Educated self on new security products and their installation requirements
- Maintained records of each customer and install
- Assisted sales associates with required customer paperwork/signatures.
Education
Pharmacy Technician -
Concorde Career Collage
Garden Grove, CA02.2024
Skills
- Customer service
- Leadership
- Communication skills
- Presentation Skills
- Software troubleshooting
- Computer literacy
- Organizational skills
- Time management
- Project Management
- Prescription Filling
- Workflow Optimization
- Order Verification
- Team Collaboration
- Stocking Shelves
- Problem-Solving Skills
- Pharmaceutical Calculations
- Attention to Detail
- Inventory Management
- Professionalism
Timeline
Hospital Pharmacy Technician Trainee
St. Jude Hospital In-Patient Pharmacy
01.2024 - 02.2024
Pharmacy Technician Trainee
King's Pharmacy And Compounding Center
12.2023 - 01.2024
Paint Department Sales Associate
Lowe's Home Improvement
03.2022 - Current
Alarm Technician
Vivant
05.2019 - 09.2023
Alarm Technician
Safe Home Security
03.2017 - 11.2017
Pharmacy Technician -
Concorde Career Collage