ELIZABETH VANSERTIMA
Operations / Hospitality Management
East Orange,NJ
Summary
Strategic and growth-oriented professional with over 10 years of experience in Operations and Events Management, CRM, Hospitality, and Sales. Recognized for adaptability and thriving in dynamic, goal-driven environments, I am committed to delivering high performance and operational efficiency. Eager to contribute my expertise to a forward-thinking company that values experience and supports continued personal and professional development.
Overview
17
17
years of professional experience
Work History
Sales & Business Development Director
Tone House NYC
10.2023 - 05.2025
Operations Manager
Tone House NYC
03.2017 - 10.2025
- Oversee operations/business management of a fitness studio through supervision and training of front desk, housekeeping and maintenance team.
- Manage day to day workflow, employee scheduling and vendor purchasing.
- Respond to in-person, phone and email requests for information, reservations, and rentals.
- Ensuring high levels of customer satisfaction by addressing customer inquiries and resolving issues effectively.
- Conduct performance reviews, provide feedback, and implement strategies to enhance staff performance.
- Coordinate with HR for the seamless integration of onboarding, orientations, and training of new hires.
- Manage annual budgets and expense for company expenditures, office/studio inventory, retail, repairs/maintenance, payroll and vendor accounts/services.
- Increase sales and overall revenue through new customer acquisition, upselling/cross-selling existing clients and establishing private event bookings and new corporate partnerships.
- Represent the company at trade shows, conferences, and other events to promote the brand and generate leads.
- Facilitate ad hoc responsibilities and problem-solving tasks as needed.
Overnight Ops Manager
Collective Retreats
04.2023 - 11.2023
- Facilitated venue operations during overnight shift, ensuring seamless guest experiences and operational efficiency.
- Responsibilities across various departments, inclusive of guest relations, restaurant/dining, maintenance/facilities, and corporate events.
- Collaborated with day shift management to prepare and communicate operational tasks, enhancing overall service delivery.
- Managed all aspects of event planning and execution, including venue selection, vendor coordination, and on-site logistics.
- Maintained a clean and organized environment in the guest areas.
- Skilled in managing reservations, coordinating events, and adapting to a variety of guest needs.
CRM Manager | HR Assistant | Assistant Warehouse Director
Costume Supercenter
09.2008 - 01.2013
- Review aspects of the CRM software, sales reports and data quality to generate reports and information to monitor customer service initiatives.
- Collaborate with other internal departments to implement a cohesive and effective strategy for quality customer service initiatives.
- Provide high-level executive support to senior business leaders in a variety of different ways.
- Assist with recruiting tasks such as reviewing new applicants, conducting and scheduling interviews, hiring, and following up with candidates.
- Track employee attendance, PTO, and leaves, and assist with payroll processing and documentation.
- Proficiency in administrative duties such as communications, data entry, and record keeping.
- Serve as a bridge between different departments, in order to improve communication between the staff and administration to create a well-coordinated workplace.
- Maintain accurate records of inventory movements, shipments, and receipts.
- Inspect and report maintenance needs for warehouse equipment and facilities.
- Perform administrative duties such as billing, invoices, etc.
- Install and maintain technical equipment to troubleshoot and repair studio equipment and processes.
- Organize travel arrangements.
- Handle invoicing and billing.
- Excellent time management skills, with the ability to evaluate business priorities to meet deadlines.
- Proficiency in MindBody software and G-Suite utilization.
- Creating and implementing monthly deadlines, project goals, expectations and workflows to ensure a smooth production process with on-time delivery.
Assistant Studio Manager
Reflections Studio Inc.
03.2013 - 12.2016
Education
BA - Fine Arts
New Jersey City University
01.2006
Skills
- Sales
- Hospitality
- Operations Management
- CRM
- Microsoft Office
- Adobe Suite
- MAC OX systems
- Operations/Management
- Time Management/Scheduling
- Critical Thinking
- Problem Solving
- Detail oriented
- Strong organizational skills
- Discretion and Confidentiality
- Emotional empathy
- Professional communication
- Concur / Expense Management
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales & Business Development Director
Tone House NYC
10.2023 - 05.2025
Overnight Ops Manager
Collective Retreats
04.2023 - 11.2023
Operations Manager
Tone House NYC
03.2017 - 10.2025
Assistant Studio Manager
Reflections Studio Inc.
03.2013 - 12.2016
CRM Manager | HR Assistant | Assistant Warehouse Director
Costume Supercenter
09.2008 - 01.2013
BA - Fine Arts
New Jersey City University
Similar Profiles
Yousif AlzubeiriYousif Alzubeiri
Restaurant Manager at House of Wings NYCRestaurant Manager at House of Wings NYC
Jared OriolJared Oriol
Senior Control Room Operator at Christie's Auction House (NYC)Senior Control Room Operator at Christie's Auction House (NYC)
Shakira ClarkeShakira Clarke
Tour Guide at Halloween & Christmas House NYCTour Guide at Halloween & Christmas House NYC
Charlette ChapmanCharlette Chapman
Owner at TLC Extreme CleaningOwner at TLC Extreme Cleaning
Tiffany WilsonTiffany Wilson
Unit Clerk at SpringPointUnit Clerk at SpringPoint