Open To Work
Elizabeth A. Bortle
Oswego,NY
Summary
Dedicated Direct Support Professional with over 7 years of experience in providing exceptional care for individuals with developmental disabilities. Skilled in behavior redirection, personalized care plan development, and fostering strong relationships to promote client dignity and independence.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
New York State Office for People With Developmental Dissabilities
06.2018 - Current
- Provided individualized support to clients with developmental disabilities, enhancing daily living skills and promoting independence.
- Facilitated communication between clients and caregivers, ensuring needs were met effectively and compassionately.
- Developed and implemented personalized care plans, adapting strategies to meet changing client requirements.
- Monitored client progress, documenting behavioral changes and communicating findings to interdisciplinary teams.
- Advocated for clients' rights and preferences, ensuring their voices were heard in service planning discussions.
- Organized recreational activities that encouraged social interaction and skill development among clients.
- Collaborated with healthcare professionals to coordinate services, improving overall client well-being and satisfaction.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
Head Housekeeper
Great Camp Sagamore
04.2013 - 06.2017
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for housekeeping staff, enhancing team performance and efficiency.
- Managed inventory of cleaning supplies and equipment, optimizing costs while maintaining quality standards.
- Conducted regular inspections of guest rooms and common areas, identifying areas for improvement in service delivery.
- Collaborated with management to establish housekeeping policies and procedures, aligning with operational goals.
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Communicated repair needs to maintenance staff.
- Implemented eco-friendly practices to reduce waste and promote sustainability within the hotel.
- Managed laundry sorting, washing, drying, and ironing.
Dish Washer
WW Durant
05.2015 - 06.2017
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation standards.
- Maintained organized workstations, optimizing workflow efficiency during peak hours.
- Assisted team members in maintaining inventory of cleaning supplies and materials.
- Implemented best practices for waste management and recycling in kitchen operations.
Waitress
Dennys
10.2016 - 05.2017
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new hires on menu offerings and service standards to maintain quality.
Food Preparation Worker
Kentucky Fried Chicken & A&W
03.2007 - 07.2009
- Prepared various food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment, ensuring proper usage and maintenance for optimal performance.
- Assisted with inventory management, tracking stock levels, and minimizing waste.
- Collaborated with team members to streamline food preparation processes and enhance efficiency.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Education
High School Diploma -
Utica Rome Boces
Utica, NY06-2017
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Client documentation
- Housekeeping tasks
- Relationship building
- Transportation
- Appointment scheduling
- Disability awareness
- ADL support
- Goal setting
- Recreational activities
- Safety monitoring
- Medical records management
- Nutrition
- EMR / EHR
- Multitasking and organization
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Direct Support Professional
New York State Office for People With Developmental Dissabilities
06.2018 - Current
Waitress
Dennys
10.2016 - 05.2017
Dish Washer
WW Durant
05.2015 - 06.2017
Head Housekeeper
Great Camp Sagamore
04.2013 - 06.2017
Food Preparation Worker
Kentucky Fried Chicken & A&W
03.2007 - 07.2009
High School Diploma -
Utica Rome Boces