Elizabeth A. Chagnon
Bristol,Connecticut
Summary
Efficient Office Assistant with 22 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Polite and attentive offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Transcribes notes requiring extensive use of medical terminology. Extensive knowledge in software programs: Epic, Beaker, Microsoft Office. Using a computer and other electronic equipment, formats and types a full range of correspondence, reports, and other specialized documents. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
37
37
years of professional experience
Work History
Office Assistant
Uconn, Dermatology Lab
Farmington, CT
12.2006 - Current
- Proficient with Husky Buy and E-portal ordering systems
- Fluent in all kiosk duties and responsibilities in patient coordination acts as a receptionist
- Works well with staff and public, team player
- Excellent communication and interpersonal skills, both oral and written
- Well informed in all phases of assigned responsibilities and duties
- Neat, accurate, dependable, and organized in all results regardless of volume
- Transcribes notes requiring extensive use of medical terminology
- Extensive knowledge in software programs: Epic, Beaker, Microsoft Office
- Uses a computer and other electronic equipment, formats and type a full range of correspondence, reports, and other specialized documents
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Serves as liaison between UCONN, outside providers, doctors, and delivery courier
- Reviewed and participated in contract meetings in hiring of previous and current courier
- Reviews and corrects information rejected and moved to work queue folder
- Answers phone, faxes and coordinates information needed for pathologist, providers, courier transport, delivery, and other labs
- Reviews courier and US Path Labs invoices and sends for approval for the Courier for specimen transport
- Comprehensive understanding of the organization and supervisor’s responsibilities
- Almost 22 years of experience above the routine clerk level in office support and secretarial work
- Skillful interacting with diverse groups and individuals
Assistant Manager, Part-time
Staropolska Restaurant
New Britain, CT
06.2013 - 09.2023
- Assisted in training new front of house staff members on proper procedures for greeting customers, taking orders, serving meals and cleaning up after guests.
- Provided excellent customer service to all guests while ensuring satisfaction with their dining experience.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Performed cashier duties including taking payments and handling money transactions.
Office Clerk
Uconn Dermatology Lab
Farmington , CT
07.2004 - 12.2006
- Collected and coded various documents to prepare for filing, storage and processing.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Managed client communication, scanning documents and distribution of mail.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Inventoried and ordered materials, supplies and services.
- Answered phone calls.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Communicated with customers, employees and vendors to answer questions and address complaints.
University Helper
UCONN Health Center
Farmington, CT
01.2001 - 07.2004
- Assisting Lab Technicians
- Mailing supplies to outside providers
- Identified potential problems quickly and communicated them effectively to appropriate personnel.
- Prepared specimens and paperwork for further processing and inspecting.
- Performed other duties as assigned by supervisor or manager.
- Data entry
Bank Teller
Webster Bank
New Britain, CT
05.1997 - 11.1999
- Researched customer inquires regarding their accounts using internal banking systems.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Welcomed customers and offered pleasant service during entire transaction.
- Assisted customers with basic technical issues related to digital banking platforms
Senior Head Teller
Peoples' Savings Bank
New Britain, CT
05.1987 - 08.1997
- Prepared all documents for customer and internal bank needs.
- Served large number of customers during and remained composed and professional in stressful situations.
- Identified transaction errors when debits and credits did not balance.
- Trained new employees on proper bank processes and customer service standards.
- Managed daily operations of the bank, including opening and closing procedures, balancing cash drawers, and resolving customer inquiries.
- Transmitted orders to supply cash to meet daily needs.
Education
High School Diploma -
New Britain High School
New Britain, CTSome College (No Degree) -
Tunxis Technical-Community College
Farmington, CTSome College (No Degree) - Medical Terminology, Microsoft Office
Tunxis Community College
Farmington, CTSkills
- Resource Coordination
- Strong Problem Solve
- Positive Attitude
- Schedule Management
- Data Entry
- Invoice review
- Office Administration, receptionist
- Customer Service, patient experience
- Administrative Support, maintains office records
- Medical Terminology
- Use of computers and other electronic equipment
- Digital File Management, maintains office records
Languages Special Skills
Polish, English, American Institute of Banking courses focusing on: financing, supervision, legalities of banking, public relations, and ethnic diversity, word processing, medical terminology, Tunxis Community College
Languages
Polish
Native/ Bilingual
Affiliations
- Community Activist, Polonia Business Association Board member
- Organizer of the Little Poland Festival
- Fundraising for Humanitarian Organizations
- Involved in numerous community activities promoting culturally based diversity.
References
References available upon request.
Timeline
Assistant Manager, Part-time
Staropolska Restaurant
06.2013 - 09.2023
Office Assistant
Uconn, Dermatology Lab
12.2006 - Current
Office Clerk
Uconn Dermatology Lab
07.2004 - 12.2006
University Helper
UCONN Health Center
01.2001 - 07.2004
Bank Teller
Webster Bank
05.1997 - 11.1999
Senior Head Teller
Peoples' Savings Bank
05.1987 - 08.1997
High School Diploma -
New Britain High School
Some College (No Degree) -
Tunxis Technical-Community College
Some College (No Degree) - Medical Terminology, Microsoft Office
Tunxis Community College
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