ELIZABETH A. CUNNINGHAM
Fredericksburg,VA
Summary
Accomplished Assistant Property Manager with a proven track record at Alexander Heights Senior Apartments, enhancing tenant satisfaction and retention through expert lease administration and relationship building. Skilled in property tours, inspections, and tenant conflict resolution, I significantly contributed to operational efficiencies and community engagement. My strong communication skills and strategic approach to business processes ensure standout results in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Alexander Heights Senior Apartments
Fredericksburg, VA
02.2024 - Current
- Organized community events to foster positive relationships among residents.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Ensured compliance with local laws and regulations related to property management.
- Implemented cost-saving measures to reduce operating expenses.
- Conducted market research to determine competitive rental rates for properties.
- Interacted with potential renters during showings providing information about the property features.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Prepared monthly financial reports for review by the property manager.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Assistant Property Manager
LCOR Incorporated
McLean, VA
07.2018 - 02.2024
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Conducted tours of vacancies with prospective tenants.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Explained policies and procedures to tenants and enforced rules.
- Oversaw daily operations, maintenance, and administration of various properties.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Leasing Consultant
LCOR Incorporated
Mclean, VA
03.2010 - 07.2018
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Updated resident data into property management software system daily.
- Greeted potential tenants and provided information about the property.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Responded to tenant requests for maintenance services in a timely manner.
Hair Stylist
Hair Port Salon & Day Spa
Sterling, VA
09.2005 - 03.2010
- Greeted customers, answered phones and booked appointments.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Developed relationships with new clients through referrals from existing customers.
- Educated clients on proper home hair care maintenance techniques.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Advised clients on how to maintain their haircuts between visits.
- Assisted other stylists with busy periods in the salon.
- Organized scheduling of appointments throughout the day.
- Performed chemical treatments such as perms and relaxers.
- Participated in team discussions regarding marketing strategies for the salon.
Salon Owner/Operator
LizziesHair4You
McLean, VA
04.2005 - 02.2010
- Organized and scheduled appointments for clients using software systems.
- Promoted special offers through social media platforms to attract new customers.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Performed administrative duties such as filing paperwork and responding to emails.
- Monitored competition in order to stay ahead of industry trends.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Monitored stock levels of products used in services offered at the salon.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
Education
Some College (No Degree) - Cosmetology
Heritage Institute
Falls Church, VASome College (No Degree) - Real Estate
CE Shop
OnlineSkills
- Vacant unit monitoring
- Onsite tours
- Relationship building and rapport
- Property tours and inspections
- Tenant conflict resolution
- Lease administration
- Business processes and procedures
- Strong communication skills
Certification
- Real Estate license
Timeline
Assistant Property Manager
Alexander Heights Senior Apartments
02.2024 - Current
Assistant Property Manager
LCOR Incorporated
07.2018 - 02.2024
Leasing Consultant
LCOR Incorporated
03.2010 - 07.2018
Hair Stylist
Hair Port Salon & Day Spa
09.2005 - 03.2010
Salon Owner/Operator
LizziesHair4You
04.2005 - 02.2010
- Real Estate license
Some College (No Degree) - Cosmetology
Heritage Institute
Some College (No Degree) - Real Estate
CE Shop
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