Elizabeth A. Ellerby
Financial Aid Professional
Langston,OK
Summary
Expert counseling professional devoted to positively impacting clients. Successful at delivering support individually and in group settings. Seeks every opportunity to build trust and deep connections.
Overview
15
15
years of professional experience
Work History
Freshman Counselor
Langston University, Financial Aid Office
03.2022 - Current
- Provide financial aid counseling for parents and students Certify eligibility for specific loan, scholarship, and fee waiver programs Participate with recruitment and retention of students Provide timely and accurate financial aid information Guide students regarding eligibility, procedures, and college costs Advise, counsel, and educate on financial aid options, forms, applications,
- Monitor NSLDS to check students who previously attend college as well as responded to student queries and counsel them when need
- Work with Microsoft office as well as internet and campus Vue databases
- Manages federal grant and loan origination & disbursement reporting (COD) via electronic processes
- Maintains current knowledge of federal and state aid regulations as assigned relate to assigned duties as well as institutional goals and objectives regarding financial aid
- Verifies application information and assesses validity of documentation including reviewing and correction of student aid reports
- Packages up to 200 student's daily and awards student financial aid in accordance with institutional and governmental policies and regulations
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Drove operational improvements which resulted in savings and improved profit margins
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Developed team communications and information for meetings
- Created plans and communicated deadlines to complete projects on time
- Carried out day-to-day duties accurately and efficiently
- Delivered services to customer locations within specific timeframes
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Improved operations through consistent hard work and dedication
Scholarship Coordinator
Langton University, Financial Aid Office
09.2013 - 02.2022
- Data entry/Document tracking Managed financial aid scholarship website updating and posting over 4,000 scholarships per year
- Investigated and resolved billing and invoice problems through various accounts
- Managed accounting operations, account reporting, consolidation, and reconciliation reports while staying within an strict budget
- Advocate learners suitable finance information and coached learners on financial aid
- Initiating proactive outreach efforts including outbound calls and emails
- Formulated statements for learners and adhered to all regulatory guidelines
- Train new/temporary staff members and work study students, inbound/outbound calls, implement new procedures, self-management of daily opening/closing accounts
- Assist with 3rd party accounts, return of checks, delinquent accounts, late fees, facilitate collections, and prepare refunds, invoices, book vouchers, and vendor inquiries,
- Utilized excellent customer service to schedule and coordinate appointments via phone, email, and zoom meetings
- Daily self-training of policies and procedures, weekly meetings, monthly trainings, data entries, tracks payments, receipts, transactions, agreements internal and external
- Updating and posting over 4,000 scholarships per year and initiates cost and budget transfers between departments
- Budget responsibility of more than $5 billion, expenditure reports, and Reconciliation reports
- Delivered services to customer locations within specific timeframes
- Participated in team-building activities to enhance working relationships
- Adhered to social distancing protocols and wore mask or face shield
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Improved operations through consistent hard work and dedication
- Maintained excellent attendance record, consistently arriving to work on time
- Collaborated with team members to achieve target results
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Records Clerk
Langston University, Financial Aid Office
11.2012 - 08.2013
- Creating and maintaining records management system Performing data entry tasks Updating existing records Maintaining company archives Retrieving information from filing system when requested Maintaining up-to-date logs
- Updated records with new information
- Assisted with typing, data entry and answering incoming calls as required
- Sorted all paperwork and documents alphabetically and according to dates and significance
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files
- Checked daily incoming paperwork and documents and made copies before filing
- Participated in training and other learning opportunities to expand knowledge of company and position
- Followed confidentially regulations to maintain privacy
- Distributed mail, interoffice correspondence and faxes to correct personnel within facility
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
- Improved physical and digital filing systems with enhancements to organizational strategies
Environmental Specialist
SODEXO, Langston University
08.2009 - 10.2012
- Facilities maintenance and performed cleaning services of University facilities Floors, dusting, windows, carpets, restrooms Disposed of hazard waste and trash Maintain organization Training of new personnel
- Liaised with county departments to develop and maintain environmental-related programs, procedures and compliance tasks
- Developed and executed initiatives to improve environmental knowledge and awareness
- Performed environmental site assessments and provided remediation recommendations
- Served as technical consultant on environmental policies to maintain regulatory compliance
Dental Assistant
Dr. Kent Hales
Sierra Vista, Arizona
04.2009 - 08.2009
- Arranged and managed dental instruments, supplies, and equipment Recorded patient health histories into charts (computerized) Digital Radiographs In training to prep crowns and seat crowns Confirmed and made appointments E4D training Updated, recorded patient data, and filed charts
Behavioral Health Paraprofessional
Mary’s Mission
Sierra Vista, Arizona
02.2009 - 04.2009
- Placed young male/female teens in an least restrictive environment Provide an therapeutic treatment home for young males & females, ages 11-17 Delivered peer support, job coaching and employment support Documented all daily activities and briefed relief employees Oversee client's completion of daily living tasks Maintained all DES licensing standards as well as agency policies & procedures Administered and monitored meals and medications to residents
Dental Assistant
Dr. William F. Martin
Towson, Maryland
05.2008 - 12.2008
- Arranged and maintained dental instruments, supplies, and equipment
- Collected and recorded patient health histories
- Facilitated patient management during dental procedures
- Aided instrument transfer and dental procedure isolation techniques
- Prepared all dental instruments (cement, amalgam, composite, impression materials)
- Digital radiograph films using Visix and Softdent (bitewings, panoramic films)
- Order office supplies through Painless Online
- Assisted in Root Canals
- Assisted in periodontal cleanings and charting
- Educated patients by giving oral hygiene, plaque control and postoperative instructions
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Provided diagnostic information by exposing and developing radiographic studies
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
Dental Assistant
Prefect Teeth with Dr. Read
Colorado Springs, Colorado
11.2006 - 02.2008
- Pediatric-Adults
- Arranged and maintained dental instruments, supplies, and equipment
- Collected and recorded patient health histories
- Aided instrument transfer and dental procedure isolation techniques
- Prepared all dental instruments (cement, amalgam, composite)
- Exposed radiographs and processed x-ray films
- Polished teeth to remove stains and soft deposits
- Applied topical fluoride treatments
- Applied pit and fissure sealants
- Assisted in periodontal cleanings and charting
Education
Bachelor of Science - Business Management
University of Phoenix, Phoenix, AZ
Phoenix, AZAssociates of Arts - Psychology
University of Phoenix, Phoenix, AZ
Phoenix, AZDental Assisting Certification -
Pima Medical Institute
Colorado Springs, COMedical Administrative Assistant -
Blair College
Colorado Springs, COSkills
Billing and Invoice, Accounting, Finance, OSHA, HIPAA, University, State and Federal compliance, strong analytical problem solving, computer-savvy, market research proficiency, balance sheet for cash flow, invoicing, variance analysis and budget, account reconciliation and acquaintance using: Word, MS Office, Outlook, MS Excel, MS Power Point, Banner9, NSLDS, Laserfiche, 10-Key, 85WPM
Intervention planning
Training and Development
Attention to Detail
Self-Motivated
Dependable and Responsible
Clerical Support
Data Entry
Timeline
Freshman Counselor
Langston University, Financial Aid Office
03.2022 - Current
Scholarship Coordinator
Langton University, Financial Aid Office
09.2013 - 02.2022
Records Clerk
Langston University, Financial Aid Office
11.2012 - 08.2013
Environmental Specialist
SODEXO, Langston University
08.2009 - 10.2012
Dental Assistant
Dr. Kent Hales
04.2009 - 08.2009
Behavioral Health Paraprofessional
Mary’s Mission
02.2009 - 04.2009
Dental Assistant
Dr. William F. Martin
05.2008 - 12.2008
Dental Assistant
Prefect Teeth with Dr. Read
11.2006 - 02.2008
Bachelor of Science - Business Management
University of Phoenix, Phoenix, AZ
Associates of Arts - Psychology
University of Phoenix, Phoenix, AZ
Dental Assisting Certification -
Pima Medical Institute
Medical Administrative Assistant -
Blair College