Elizabeth A. Garcia
Davis Junction,IL
Summary
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Goldie Floberg
Rockford, IL
01.2018 - Current
- Responsible for day-to-day operations of all programmatic services. Programs consist of a Community Integrated Living Arrangement program, DCFS licensed Children's Group Homes, and an at-home day training program for individuals with developmental disabilities
- Oversee and direct agency-wide goal development and implementation.
- Developed and implemented strategies to increase operational efficiency.
- Analyzed financial data and identified areas of improvement for cost savings.
- Monitored performance metrics to ensure quality standards are met.
- Collaborated with senior leadership on organizational objectives and initiatives.
- Created annual budgets and monitored expenses against budget goals.
- Reviewed policies and procedures to ensure compliance with applicable regulations.
- Conducted regular meetings with departmental heads to review progress.
- Responsible for the development and implementation of agency quality assurance systems.
- Monitoring departments to ensure that expenditures are within budget targets.
- Responsible for the coordination of new client intake.
- Responsible for ensuring compliance with all applicable federal, state, and local regulations.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Assisted OIG and DCFS in reportable investigations. Including identifying potential abuse, neglect, and exploitation, securing evident, witness statements, interviews, staff retraining, and all follow up actions.
Chief of Staff
Goldie B. Floberg Center
Rockton, IL
08.2017 - 01.2018
- Assist the P/CEO in facilitating effective decision-making
- Coordinate the execution of key initiatives (including cross-team initiatives) and other P/CEO initiated projects
- Provide P/CEO with work-in-progress updates regarding initiatives
- Track results and challenges; draw/share insights, identify and resolve obstacles to improve performance
- Assess inquiries directed to the P/CEO, determine the proper course of action and delegate to the appropriate individual to manage
- Ensure staff related issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved
- Assist P/CEO to monitor progress and analyze performance results, draw and share insights, and provide feedback to key staff members to help improve performance.
Chief Culture Officer
Goldie B. Floberg Center
Rockton, IL
07.2014 - 08.2017
- Develop and implement initiatives designed to shape and support the desired culture of the agency.
- Lead efforts to recruit, hire, and retain high quality staff members.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Manage the organization's employee benefits programs
- Performed background checks on prospective employees prior to hire date.
- Reviewed employee performance evaluations for accuracy and completeness.
- Maintained accurate records related to personnel files, payroll, inventory, budgeting.
- Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication.
- Managed training programs designed to improve customer service skills among staff members.
Director of Talent
Goldie B. Floberg Center
Rockton, IL
03.2013 - 06.2014
- Restructured people operations incorporating values-driven hiring practices.
- Lead efforts to recruit, hire, and retain high quality staff members.
- Manage the agency's employee benefits programs.
- Conducted interviews with prospective employees to assess qualifications and suitability for the position.
- Provided guidance on interviewing techniques to hiring managers.
- Cultivated relationships with external partners such as universities and other organizations to build pipelines of diverse talent pools.
- Organized career fairs to connect employers with qualified applicants from local communities.
- Advised senior management on best practices related to employee engagement initiatives.
- Assessed training needs across departments and implemented tailored learning programs.
- Developed processes for effective onboarding of new hires into the organization.
- Assisted OIG and DCFS in reportable investigations. Including identifying potential abuse, neglect, and exploitation, securing evident, witness statements, interviews, staff retraining, and all follow up actions.
Management Director
Goldie B. Floberg Center
Rockton, IL
12.2008 - 03.2013
- Supervise and direct daily programmatic operations of children's group homes and adult CILAs.
- Created management teams and established employee performance criteria for evaluation purposes.
- Conducted regular meetings with staff members to discuss progress on projects and initiatives.
- Was instrumental in successfully opening children's group homes as the Center transitioned from providing services in a child care institution to community-integrated children's group homes and opening new CILA sites.
- Led intensive restructuring of the CILA program.
- Work directly with children and adults with developmental disabilities with activities of daily living and goal implementation.
- Participate in CST meeting for all individuals.
- Participate in and assist individuals with medical appointments and psychiatric reviews.
- Support individuals in community outing activities.
- Completed OIG Rule 50 training and in person Basic Investigative Skills training.
- Assisted OIG and DCFS in reportable investigations. Including identifying potential abuse, neglect, and exploitation, securing evident, witness statements, interviews, staff retraining, and all follow up actions.
Supervisor
Goldie B. Floberg Center
Rockton, IL
04.2008 - 12.2008
- Supervise and direct a team of Direct Support Professional staff in the Goldie Floberg's Child Care Institution program.
- Work directly with children and adults with developmental disabilities with activities of daily living and goal implementation.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Participate in and assist individuals with medical appointments and psychiatric reviews.
- Participate in CST meeting for all individuals.
- Participate in and assist individuals with medical appointments and psychiatric reviews.
- Support individuals in community outing activities.
Support Professional
Goldie B. Floberg Center
Rockton, IL
02.2007 - 04.2008
- Work directly with children and adults with developmental disabilities with activities of daily living and goal implementation.
- Participate in CST meeting for all individuals.
- Participate in and assist individuals with medical appointments and psychiatric reviews.
- Support individuals in community outing activities.
Education
Bachelor's Degree in Business Administration -
Judson University
Skills
- Business Development
- Change Management
- Organizational Development
- Communication skills
- Policy Development
- Compliance Management
- Strategic Planning
- Process Improvement
- Executive Leadership
Certification
CPR Certification, American Red Cross
Safety Care Certification
OIG Rule 50 TrainingOffice of Inspector General
OIG Basic Investigative Skills Training, Office of Inspector General
Educational Surrogacy Training, ISBE
Illinois Special Olympics Head Coach Certification
Timeline
Chief Operating Officer
Goldie Floberg
01.2018 - Current
Chief of Staff
Goldie B. Floberg Center
08.2017 - 01.2018
Chief Culture Officer
Goldie B. Floberg Center
07.2014 - 08.2017
Director of Talent
Goldie B. Floberg Center
03.2013 - 06.2014
Management Director
Goldie B. Floberg Center
12.2008 - 03.2013
Supervisor
Goldie B. Floberg Center
04.2008 - 12.2008
Support Professional
Goldie B. Floberg Center
02.2007 - 04.2008
Bachelor's Degree in Business Administration -
Judson University
CPR Certification, American Red Cross
Safety Care Certification
OIG Rule 50 TrainingOffice of Inspector General
OIG Basic Investigative Skills Training, Office of Inspector General
Educational Surrogacy Training, ISBE
Illinois Special Olympics Head Coach Certification