Elizabeth O'Connor
Indianapolis,IN
Summary
Accomplished professional with a proven track record at State Farm and Saint Frances Hospital, excelling in organization and problem-solving. Demonstrated ability to improve office efficiency and patient satisfaction through meticulous attention to detail and a service-oriented mindset. Skilled in data entry and managing sensitive information, consistently exceeding performance goals.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Receptionist
State Farm
02.2006 - 04.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Unit Secretary
Saint Frances Hospital
09.1996 - 10.2004
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Processed lab paperwork and requests according to physicians' orders.
Education
Associate Degree - Medical Billing And Coding
Bryant& Stratton College
Buffalo, NY01-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Data inputting
- Document management
- Professional demeanor
- Mail handling
- Service-oriented mindset
- Performance improvement
- Office equipment operations
- Phone etiquette
- Attention to detail
- Problem-solving
- Punctual and reliable
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
State Farm
02.2006 - 04.2013
Unit Secretary
Saint Frances Hospital
09.1996 - 10.2004
Associate Degree - Medical Billing And Coding
Bryant& Stratton College
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