ELIZABETH A. WATSON
Summary
SALES REPRESENTATIVE Established a successful record of sales performance, accomplishments, and awards since 2002 in highly competitive industries that have required strong prospecting, objection handling and closing skills to sell product benefits and value over price. Success can be demonstrated by: (1) doubling occupancy to 100% in Q4 2015 with Regus; (2) selling 100% of advertising during a special sales campaign with Getaway Media; (3) achieving sales growth that resulted in adding 10+ billboards and increasing sales coverage for 45 billboards with Adsource Outdoor Advertising; and (4) implementing efforts that increased revenue to $185,000 in annual sales with Mailbox & More. Sales strengths include: B2B Cold Calling Client Relationship Building New Account Development Account Management/Retention Networking & Prospecting/Negotiating & Closing Deals Referral Source Development Sales Call Planning Product Presentations Sales Goal A[ailment Customer Follow‐Up Customer Needs Analysis
Overview
14
14
years of professional experience
Work History
CCA Agent
SelectQuote
Hendersonville, Tennessee
08.2023 - Current
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Licensed Insurance Agent
Self Employed Agent
01.2023 - Current
- Pursued continued professional development through insurance workshops, course and webinars.
- Offered policy guidance and management to promote asset protection.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Responded to customer inquiries and problems to promote great service.
- Analyzed customer needs and provided best options, upselling products and services.
- Working as a 1099 Final Expense Agent in a remote environment. Currently licensed in 35 sates with TN being my home state. I also hold a current E&O Policy
Licensed Insurance Agent
HealthIQ
08.2022 - 12.2022
- Explained coverage options to potential policyholders, answering questions or concerns.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Worked in remote call center environment until HealhtIQ experienced a large layoff 12/22.
Licensed Insurance Agent
HealthCare.com
02.2022 - 07.2022
- Researched insurance plans to find good options for clients' needs.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Responded to customer inquiries and problems to promote great service.
- Worked in a remote call center environment until Healthcare.com experienced a large layoff 07/22
Licensed Insurance Agent
SelectQuote
07.2020 - 01.2022
- Medicare Sales / Life Sales / Corporate Recruiter: Remote inbound/outbound calls to medicare eligible clients, quoting medicare advantage plans, medicare supplement plans, PDP plans as well as cross selling dental, vision and hearing plans.
- Final Expense sales
- Inbound call center environment
- Corporate Recruiter ,Interviewed candidates for medicare and P&C positions.
Outside Sales
UNITED LABORATORIES, INC
01.2020 - 06.2020
- Rep responsible for 22 county territory selling commercial products by demonstration
- Responsible for maintaining current clients while building relationships with new businesses
- Cold call on new clients, demonstrating top products while crossing selling all products.
Licensed Insurance Agent
INSURANCE AGENT
Knoxville, TN
08.2016 - 12.2019
- Licensed Insurance agent in Life, Health, PC in Tennessee and Kentucky, with licenses in Life and Health in AL,AR,AZ,CA,CO,FL,GA,HI,IA,IN,KS,KY,LA,MD,MI,MN,MO,NC,ND,NE,NM,NY,NV,OH,OK,OR,PA,SC,TN,TX,VA,WA,WI,WV,WY
Area Manager/General Manager
REGUS
Knoxville, TN
01.2013 - 08.2016
- Currently oversee all aspects of operaDons, sales growth, profit, tenant relaDons, and leasing for two locaDons (Cedar
- Bluff and Downtown encompassing 129 offices) for the world’s leading provider of flexible, temporary office space, virtual office services, conference rooms, and business services
- IniDally hired to open the new Downtown (1st Tennessee Plaza) locaDon with 12,000 square feet (54 offices) and led the markeDng/sales efforts with real estate brokers and networking events that built name recogniDon for Regus and generated referrals to the locaDon for new tenants
- Increased occupancy to 80% in this new Knoxville market during the first 18 months
- Following Regus acquisiDon of Office Suites Plus (Cedar Bluff locaDon with 75 offices), was chosen to implement the
- Regus business policies, procedures, and systems; retrained the staff and led efforts that increased occupancy from 50% to 100% for all of Q4 2015
- ConDnue to maximize results by maintaining 80% occupancy in 2016 while overseeing sales at both of these high tenant turnover locaDons due to the nature of the flexible, temporary workspace industry.
Commercial Insurance Producer
FARMERS INSURANCE
Knoxville, TN
02.2012 - 01.2013
- Implemented outside B2B sales efforts cold‐calling local area businesses and identified/capitalized on niche markets including service companies, small auto dealers, paint/body shops, auto repair centers, and small restaurants
- Differentiated Farmers by focusing on customer service and strategies to reduce premiums while increasing coverage.
Sales RepresentaPve
GETAWAY MEDIA
Beaumont, TX
10.2010 - 06.2011
- Increased sales of adverDsing for a quarterly travel industry magazine that was distributed to hotels and visitor centers in the Southwest Louisiana and Southeast Texas market
- Started in a territory (commission‐only) with no exisDng accounts to focus on new account development by cold calling on local area restaurants, specialty retailers, and other tourist oriented businesses
- Increased sales of print adverDsing that ranged from $775 for the smaller sized ads up to $2,500 for the full page ads
- Sold 100% of the adverDsements (20 ads) during a special sales campaign that provided local business adverDsing on a campus map for McNeese State University.
Education
A.S - Radiology Technology
BLOUNT MEMORIAL HOSPITAL
Skills
- CRM Software
- Service-Oriented
- Client Retention
- Final Expense Insurance
- Life Insurance Sales
- Relationship Building
- Customer Engagement
Timeline
CCA Agent
SelectQuote
08.2023 - Current
Licensed Insurance Agent
Self Employed Agent
01.2023 - Current
Licensed Insurance Agent
HealthIQ
08.2022 - 12.2022
Licensed Insurance Agent
HealthCare.com
02.2022 - 07.2022
Licensed Insurance Agent
SelectQuote
07.2020 - 01.2022
Outside Sales
UNITED LABORATORIES, INC
01.2020 - 06.2020
Licensed Insurance Agent
INSURANCE AGENT
08.2016 - 12.2019
Area Manager/General Manager
REGUS
01.2013 - 08.2016
Commercial Insurance Producer
FARMERS INSURANCE
02.2012 - 01.2013
Sales RepresentaPve
GETAWAY MEDIA
10.2010 - 06.2011
A.S - Radiology Technology
BLOUNT MEMORIAL HOSPITAL