Elizabeth Alvarado

Managed over 50+ calls a day as follow

• Scheduling and confirming customer appointments, as well as promptly responding to all patient questions and/or voicemails.
• Insurance verifications, financial, and answering all
• Handle customer medical records and confidentiality as required by HIPAA.
• Used Microsoft Word and other software tools to create documents and other communications.

This job required general administrative duties as well as those related to oral surgery. Greet and check in patients, collect copays, verify insurance, and present treatment plans to them.

• Managed over 50 customer calls per day. Making, confirming, or changing appointments.
• Clerical tasks such as making copies, faxing, and scanning documents and forms into EMR.
• Compose and send follow-up letters to referring doctors and ensure that all necessary health records and authorizations are in place prior to patient's surgery.
• Prepared End-of-day closing and cash management

Responsibilities includes

• Handling of about 20 incoming calls
• Interviewing patients and obtaining detail of their injuries.
• Obtain guarantee of payment from lawyers and processing payments.
• Book patients' appointment and prepare patient's charts.
• Also maintain office clean and organized.
• Carried out day-to-day duties accurately and efficiently

Responsibility included managing 10+ account for processing payment.

• Getting patient's record from client.
• Verifying customer insurance provider and obtain guarantee of payment.
• Executed billing tasks and recorded information in company databases
• File client records then send guarantee of payment to client.
• Monitored outstanding invoices and performed collection duties.

As part of Florida Hospital Health Information Management team.

• Prepared over 50+ ER, Inpatient and Outpatient charts for scanning and processing into system for each patient's EMR.
• Then verified documents to make sure readability, validate and quality control each document.
• Finally, all charts were boxed up and send to storage.