Summary
Work History
Skills
Affiliations
Timeline
References
Generic

Elizabeth Ann Apostolico

Archbald,PA

Summary

Motivated professional with strong background in customer interactions and service solutions. Energetic and reputable individual possessing a strong work ethic, a professional demeanor, and superb initiative. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service, complemented by proficiency in MS Office Suite.

Work History

Senior Administrative Assistant

Cigna Healthcare
2017 - 2025
  • Ability to meet and exceed internal and external customer needs by providing timely, effective, and empathetic support on a daily basis.
  • Streamlined scheduling and appointment management for senior executives to optimize time efficiency through effective communication and teamwork techniques.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Greeted visitors, clients and guests in a professional manner.
  • Worked effectively in team environments to make the workplace more productive.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Answered incoming calls from clients and vendors in a professional manner.

Executive Assistant

Cinram/Technicolor
2002 - 2017
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Took detailed notes in meetings and disseminated information afterward.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.

Customer Service Representative

Orchard Brands
2010 - 2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Skills

  • Active listening
  • Conflict resolution
  • Document preparation
  • Teamwork collaboration
  • Problem-solving skills
  • Microsoft Office proficiency

Affiliations

  • Volunteering at community events and local animal shelters / Horseback riding / Golf

Timeline

Senior Administrative Assistant

Cigna Healthcare
2017 - 2025

Executive Assistant

Cinram/Technicolor
2002 - 2017

Customer Service Representative

Orchard Brands
2010 - 2014

References

References available upon request.

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Elizabeth Ann Apostolico