Elizabeth Ann Burdette
Weatherford,TX
Summary
Accomplished Instructional Designer and Trainer with a proven track record at UnitedHealthOne, adept in curriculum assessment and LMS administration. Excelled in creating engaging, results-driven training programs, leveraging skills in interactive design and adaptive learning. Demonstrated expertise in partnership development, significantly enhancing learning strategies and instructional methodologies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Instructional Designer | Trainer, Sr
UnitedHealthOne
06.2017 - Current
- Worked extensively with Subject Matter Experts to update and create new training materials.
- Identified "bottlenecks" and implemented new and improved processes and policies.
- Worked with internal stakeholders to determine quality control measures and hiring strategies.
- Developed and implemented comprehensive eight-week training programs for newly hired employees.
- Developed curriculum for and facilitated multiple web-based training sessions.
- Created certification focusing on initial steps for instructional design process.
- Quickly adapted training plans for business needs, keeping timelines and budgets in mind.
- Managed development of all training materials and schedules.
- Designed multimedia presentations using Articulate 360 and other tools that incorporated audio, video, and graphics for engaging online courses.
- Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
Director of Training and Development
FTGU Medical Billing
09.2016 - 06.2017
- Collected and analyzed Baseline Proficiency results and used results to determine each department’s training needs.
- Supervised Subject Matter Experts across four departments to create effective training course objectives, course content, and training materials.
- Evaluated training content prepared by Subject Matter Experts.
- Developed training programs as needed to fit departmental needs.
- Effectively designed content and trained supervisors on techniques for managing employees.
- Maintained Learning Management System.
Training Coordinator
FTGU Medical Consulting, L.L.C.
06.2016 - 09.2016
- Developed six Baseline Proficiency Assessments and remedial modules to analyze each department’s training needs.
- Created effective training course objectives, course content and all materials, as well as all testing and evaluation procedures.
- Designed training material to appeal to a diverse audience of both blue and white-collar professionals.
Quality and Training Specialist, Customer Service Wellness
Healthyroads
11.2014 - 02.2016
- Collected and analyzed customer and representative information for Customer Service Recovery Meetings and client projects.
- Developed curricula using adult learning concepts.
- Developed and modified Work Instructions, Job Aids, and other training material.
- Managed and trained newly hired Quality and Training Team Members and call center personnel.
- Responsible for designing and implementing new Quality Audit forms and procedures.
Customer Service Representative
DRI Enterprises
11.2006 - 03.2013
- Presented training information via role playing, simulations, and team exercises.
- Mentored team members to succeed and advance within department and company.
- Collaborated with management to increase customer satisfaction.
Education
Master of Education - Instructional Design
Western Governors University
Austin2019
Master of Science - Management And Leadership
Western Governors University
Austin, TX2016
Bachelor of Science - Business - Sales Management
Western Governors University
Salt Lake City, UT2014
Skills
- Curriculum Assessment, Design, and Development
- LMS Administration
- Partnership Development
- Storyboarding
- Interactive Design
- Learning Strategy Implementation
- Adaptive Learning
Certification
- CompTIA Project Certification
Timeline
Instructional Designer | Trainer, Sr
UnitedHealthOne
06.2017 - Current
Director of Training and Development
FTGU Medical Billing
09.2016 - 06.2017
Training Coordinator
FTGU Medical Consulting, L.L.C.
06.2016 - 09.2016
Quality and Training Specialist, Customer Service Wellness
Healthyroads
11.2014 - 02.2016
Customer Service Representative
DRI Enterprises
11.2006 - 03.2013
Master of Education - Instructional Design
Western Governors University
Master of Science - Management And Leadership
Western Governors University
Bachelor of Science - Business - Sales Management
Western Governors University
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