ELIZABETH ANN WETHERHOLD
Wayne,PA
Summary
I am looking to join a team that is passionate about hospitality and to continue to challenge myself in this industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
ABC Kitchen
38 E 19th St, New York, NY 10003
04.2016 - 08.2021
- Interviewed, selected, trained and supervised staff
- In charge of entry paperwork, training procedures and all staff management platforms
- Completion of paperwork for all hires including write ups and terminations
- Developed and implemented complete side work lists for all employees
- Met, greeted and encouraged feedback from customers and used all points to implement positive changes within the restaurant
- Responsible for all training protocols which included testing for allergy knowledge, menu ingredients and understanding steps of service
- Organized staff education in connection to farms, ranches and other vendors
- Weekly scheduling for 40+ FOH employees/management and effectively managed input of hours for each employee in TimePro while eliminating overtime hours
- Maintained FOH labor forecasts on a daily basis
- Ran lunch, brunch and dinner service including opening and closing shifts
- Expedited food from each station in the kitchen when needed
- Created in depth food description menus for new hires
- Basic knowledge of InDesign to create personalized menus given to large parties
- Handled prix fixe large party reservations and buy out requests
Manager
Mercer Street Hospitality- El Toro Blanco
New York, NY
04.2015 - 04.2016
- Interviewed, selected, trained and supervised staff
- Developed and implemented complete sidework lists for all employees
- Created in depth food description menus for new hires
- Expedited both food and drinks when necessary
- Weekly scheduling for 24+ FOH employees and effectively managed input of hours for each employee in TimePro while eliminating overtime hours
- Completion of paper work for all hires, write ups and terminations
- Met, greeted and encouraged feedback from guests and used all points to implement positive changes within the restaurant.
- Handled prix fixe large party reservations and buy out requests to offer the best package for both house and guest
- Weekly input of both cash and credit card tips into Timepro for FOH payroll
- Basic knowledge of InDesign to create personalized menus given to large parties
Zookeeper
Wildlife Conservation Society
Bronx, NY
12.2012 - 04.2015
- Management of time, vacation and holiday accruals for department
- Completed ordering of all department needs through phone and online ordering systems
- Responsible for own area maintenance, cleanliness, and overall upkeep
- Personally fed, bred and trained a variety of endangered animals
- Managed a log system of daily progress and issues related to animal welfare, coworker interaction and public relations
Manager
Beach Café
New York, NY
01.2008 - 04.2015
- Managed schedules for 22 FOH employees
- Managed all FOH Hiring/Training/Terminating
- Operated multiple beverage programs
- I orchestrated tastings, purchasing and inventory of wine and all nonalcoholic beverage
- Maintained the physical plant of the restaurant
- In charge of all structural up keep with plumbing, HVAC and electrical issues
- Managed the daily ordering of, paper/chem, bread, flowers/seasonal decorations
- Supervised lunch, brunch and dinner shifts and expedited food during high volume shifts
Education
Bachelors Degree - Psychology
Lehman College
Associate of Science - Zoo Animal Technology- Deans List
Santa Fe College
2004
Skills
Proficient in: Quark, Indesign, Salido, Aloha, Schedulefly, Bamboo Avero, Micros, Restaurant Manager, Open Table Hotschedules, Tock
Certification
NYC Food Handlers
certification
References
References available upon request
Timeline
General Manager
ABC Kitchen
04.2016 - 08.2021
Manager
Mercer Street Hospitality- El Toro Blanco
04.2015 - 04.2016
Zookeeper
Wildlife Conservation Society
12.2012 - 04.2015
Manager
Beach Café
01.2008 - 04.2015
Bachelors Degree - Psychology
Lehman College
Associate of Science - Zoo Animal Technology- Deans List
Santa Fe College
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