Elizabeth Ann Youngman
Service Coordinator
Columbus,OH
Summary
Resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
16
16
years of professional experience
Work History
Service Coordinator
Franklin County Board Of Developmental Disabilities
03.2012 - Current
- Complete County and State DODD assessments, at least annually, to identify what is important to and for the individual and likely risks.
- Initiate contact with appropriate service providers to request and/or complete referrals and follow up to confirm appointments.
- Serve as the primary point of coordination for the individual and providers in order to ensure the coordination of services and supports.
- Maintain accurate records and full compliance with government regulations and agency guidelines.
- Develop, review and revise, at least annually, an Individual Service Plan (ISP) that identifies outcomes that are important to and for individuals and his or her family.
- Assist individuals in looking for appropriate services and with help with choosing providers to fill those services.
- Allocate County Funding for individuals' therapeutic needs.
- Create, monitor, and update individuals' Budgets for State approved services and goods.
- Establish and maintain contact with all team members in order to ensure that desired outcomes identified in the ISP are met.
- Work with individuals to find solutions to their problems to increase satisfaction with services.
Pharmacy Technician
Walmart
06.2011 - 04.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Barista Shift Lead
Sodexo Food Service
08.2007 - 05.2010
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Education
Bachelor of Science - Psychology
Olivet Nazarene University
Bourbonnais, ILSkills
- Team Leadership
- Client Advocacy
- Ongoing Client Support
- Customer Expectations Management
- Program Follow-Up and Assessment
- Document Verification
- Operational Efficiency
- Telephone Communication
- Balance Accounts
- Troubleshoot Service Issues
- Administrative Duties
Timeline
Service Coordinator
Franklin County Board Of Developmental Disabilities
03.2012 - Current
Pharmacy Technician
Walmart
06.2011 - 04.2012
Barista Shift Lead
Sodexo Food Service
08.2007 - 05.2010
Bachelor of Science - Psychology
Olivet Nazarene University
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