Elizabeth Ashley McGregor
San Marcos,TX
Summary
Highly proactive manager with 14 years of experience in team leadership in the restaurant and hospitality industries. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Looking to contribute to a dynamic team at a fine establishment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Pluckers
San Marcos, TX
09.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Server/Manager
Jobell Cafe And Bistro
Wimberley, TX
08.2015 - 08.2018
- Organized special events in the restaurant, including receptions, and corporate events.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Complete weekly wine and beer inventory.
- Created both wine and beer beverage menus in accordance to seasonal menu changes.
- Worked with the head chef to establish wine and menu item pairings.
- Planned with chefs and hosted private dinners and wine pairings for local winery.
- Developed new training programs for all staff and opening/closing duties.
- Maintained weekly schedule for Front of House to keep overtime at a minimum.
Restaurant Manager/Server/Bartender
Inoz Brew And Chew
Wimberley, TX
08.2012 - 08.2015
- Maintained Front of House schedule and training, interviews and employee evaluations.
- Created a social media presence to improve marketing and develop customer outreach strategies.
- Booking of all music entertainment and events.
- All bar inventory and ordering.
- Complete all server and bar checkouts, daily reports and nightly deposits.
- Produce monthly reports detailing sales trends and forecasts.
- Hosting all Font of House meetings for staff and management.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Maintained high standards of cleanliness and sanitation.
- Consistently provided professional, friendly and engaging service.
- Ensured compliance with relevant regulatory employment rules and standards.
Office Administrator/Restaurant Manager
Pappas Restaurants Inc.
Houston, TX
12.2004 - 07.2012
- Entered accounts payable, accounts receivable and invoices.
- Oversaw daily office operations for staff of 50+ employees.
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
- Trained new employees on multiple programs and data entry software.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Led and directed team members on effective methods, operations and procedures.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Created new server training hand books.
- Worked prep stations and created new menu items.
- Negotiated vendor contrasts and controlled inventory costs.
- Worked with the main office to train new management.
- Conducted timely performance evaluations for all front of house staff.
Education
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Blinn College
Brenham, TXSkills
- Inventory control and record keeping
- Staff scheduling
- Inventory management
- Strong work ethic
- Staff management
- Marketing and advertising
- Natural leader
Certification
- SafeServ certification: Food Handling
- TABC certified
Timeline
Manager
Pluckers
09.2018 - Current
Server/Manager
Jobell Cafe And Bistro
08.2015 - 08.2018
Restaurant Manager/Server/Bartender
Inoz Brew And Chew
08.2012 - 08.2015
Office Administrator/Restaurant Manager
Pappas Restaurants Inc.
12.2004 - 07.2012
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Blinn College
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