Elizabeth B. McKenna
Chicago,IL
Overview
9
9
years of professional experience
Work History
Client Manager
Quartet Health
04.2023 - Current
- Owns relationship and strategic growth of payor and health system clients in the Northwest and Midwest Markets
- Manages client objectives, expectations, and timelines to ensure alignment with goals across financial, clinical, operational, and service capabilities
- Leads cross function efforts on implementation of new client initiatives, products, and programs as well as ongoing management post launch
- Drives success through regular data analysis to identify trends and areas of improvement; determine root issues, create work plans, and develop quality output for internal and external constituents
Customer Success Manager
Cerebral
02.2022 - 03.2023
- Owned portfolio of enterprise customers including employers, health plans and EAP providers
- Created client implementation playbook which included launch timelines, support documentation, and reporting standards
- Collaborated on regular cross functional initiatives including roadmap prioritization, compliance initiatives, and data optimization
Client Success Manager
Level Ex
09.2020 - 01.2022
- Managed portfolio of life sciences clients; lead project implementation and executed on cross and upsell opportunities within portfolio
- Developed project roadmaps, scoped team resources, and tracked budgets to ensure on time and under budget project delivery
Senior Project Manager
Notified
01.2018 - 08.2020
- Oversaw portfolio of over 20 projects annually. Lead clients through project development, delivering on time and within budget
- Partnered with sales and customer success to strategize against enterprise client retention and new business goals
Project Manager
Builtworlds
10.2015 - 12.2017
- Led execution and managed partner relationships for over 30 annual conferences
Education
Bachelor of Arts - Communications, Media Aesthetics
Miami University
Oxford, OH05.2014
Skills
- Experience at high-growth companies
- Understanding of startup work environment
- Customer experience, satisfaction, and retention
- Onboarding, training, and implementation
- Project management and planning
- Effective communication
- Proficient in Microsoft Suite, Looker, Salesforce, Project Management tools, Jira, Confluence, and Asana
Timeline
Client Manager
Quartet Health
04.2023 - Current
Customer Success Manager
Cerebral
02.2022 - 03.2023
Client Success Manager
Level Ex
09.2020 - 01.2022
Senior Project Manager
Notified
01.2018 - 08.2020
Project Manager
Builtworlds
10.2015 - 12.2017
Bachelor of Arts - Communications, Media Aesthetics
Miami University