Elizabeth (Betty) Mattis
Pottstown,PA
Summary
Dynamic pet care professional with a proven track record at Betty’s Fur Babies Pet Care, excelling in personalized care and client communication. Skilled in animal CPR and medication management, I foster strong relationships, ensuring repeat business and referrals. My adaptability and commitment to safety enhance the well-being of pets in my care.
Overview
18
18
years of professional experience
Work History
Professional Pet Sitter
Betty’s Fur Babies Pet Care
Pottstown, PA
05.2017 - Current
- Evaluated individual client and pet requirements to formulate tailored care plans.
- Implemented operational strategies to ensure optimal animal welfare practices and superior customer service delivery.
- Designed and executed a scheduling system to optimize appointment flow and enhance overall client experience.
- Coordinated operational activities, optimizing workflows and resource allocation for seamless business performance.
- Fostered enduring client relationships, leading to increased repeat business and a steady stream of referrals.
- Administered financial aspects of business operations, focusing on effective budgeting, precise financial reporting, and thorough tax preparation.
- Developed personalized care plans based on specific pet needs and owner preferences.
- Maintained accurate records of pet care activities, including feeding schedules and health observations.
- Enhanced client relationships through regular communication and updates on pet activities.
- Implemented safety protocols to protect pets during walks and outdoor activities.
- Provided timely updates and photos to pet owners, offering peace of mind during their absence.
- Assisted in training puppies and young dogs on basic commands using positive reinforcement techniques.
- Handled emergency situations calmly and professionally while coordinating appropriate veterinary care when necessary.
- Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
- Offered overnight stays at clients'' homes for extended periods when required, ensuring continuity of care for pets.
- Enhanced client satisfaction by providing personalized and attentive care to their pets.
- Administered medications as instructed by pet owners or veterinarians, monitoring pets for any adverse effects or reactions.
- Enhanced overall client experience by offering additional services such as house sitting, plant care, and mail collection during pet sitting assignments.
- Collaborated with other professional pet sitters to exchange valuable insights and share resources within the industry network.
- Managed schedules efficiently, accommodating last-minute requests and emergencies as needed.
- Improved the well-being of pets by consistently maintaining a clean and healthy environment.
- Conducted initial consultations with potential clients to assess their specific needs and preferences.
Pet Care Associate
Tal’s Pet Sitting
Pottstown, PA
06.2024 - 10.2024
- Provided daily care for pets, ensuring health and well-being through routine feeding and exercise.
- Assisted in maintaining cleanliness of pet areas, promoting a safe and hygienic environment.
- Monitored pet behavior and health, reporting any concerns to management promptly.
- Executed scheduling of pet sitting appointments, enhancing operational efficiency.
- Developed strong relationships with pets through consistent interaction and engagement.
- Adapted to diverse pet needs and routines, ensuring personalized care for each animal.
- Coordinated scheduling of visits to optimize time management and efficiency.
- Communicated regularly with pet owners about their pets' activities and wellbeing.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Assist General Manager
Noah’s Pet Motel
Pottstown, PA
08.2023 - 06.2024
- Managed daily operations while ensuring optimal quality of care for every pet.
- Cultivated relationships with local veterinarians to ensure comprehensive pet health services.
- Refined scheduling systems to support seamless operations and decrease customer wait times.
- Purpose-Driven: Implemented communication and engagement strategies to bolster customer satisfaction and foster loyalty.
- Facilitated skill development and knowledge transfer among personnel regarding company procedures and technology systems to optimize performance.
- Developed and implemented operational strategies aimed at fostering loyalty among customers and employees.
Professional Dog Walker
GiGi Pet Care
Boyertown, PA
05.2016 - 09.2022
- Provided daily care for pets, including feeding, walking, and administering medications.
- Monitored pet behavior and health, reporting any concerns to owners promptly.
- Maintained clean and safe environments for pets during visits.
- Assisted in training pets on basic commands to enhance behavior at home.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Gave medication to pets following guidelines from owners.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Increased client retention rate through excellent communication skills and genuine love for animals.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
- Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
- Adapted care plans on fly in response to pets' changing needs or unexpected situations, ensuring flexibility and responsiveness.
Dispatcher (Temp Job)
Peopleshare (Jones Motor)
Limerick Pa
04.2016 - 05.2016
- Streamlined communication with pet owners through mobile app, making it easier to share updates and receive instructions.
- Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
- Improved pets' obedience and manners with consistent training and positive reinforcement techniques.
- Implemented safety protocols during walks and outings, safeguarding pets from potential hazards.
- Utilized routing software to optimize delivery routes, enhancing efficiency and reducing delays.
- Monitored vehicle locations through GPS technology, ensuring real-time tracking and communication with drivers.
- Implemented process improvements that increased response times for urgent requests by prioritizing high-traffic areas.
- Collaborated with cross-functional teams to resolve service issues, maintaining high customer satisfaction levels.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Commercial Cleaner
Dallas Cleaning Services
Pottstown, PA
03.2009 - 11.2013
- Managed inbound and outbound communications to ensure timely dispatching of services.
- Coordinated schedules for drivers and service personnel, optimizing route efficiency.
- Maintained inventory of supplies necessary for daily operational tasks and services.
- Trained new staff on office procedures and the use of dispatch systems effectively.
- Collaborated with team members to streamline cleaning processes and improve service quality.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Developed strategies for optimizing time management during peak cleaning periods.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Kept building entryway glass clean and polished for professional presentation.
Notary
Commonwealth Auto Tag
Pottstown, PA
02.2010 - 09.2013
- Communicated effectively with clients to explain signing processes and address concerns.
- Completed thorough reviews of documents for accuracy before finalization.
- Maintained confidentiality of sensitive information throughout transactions.
- Streamlined processes for document preparation to enhance turnaround times and reduce errors.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Maximized availability for clients by offering flexible scheduling options, including evenings and weekends when needed.
- Maintained a professional image at all times while representing both the Notary Signing Agent role and the company brand during appointments.
Groomer
Petco
09.2008 - 07.2009
- Coordinated daily dispatch operations to ensure timely delivery and streamlined workflows.
- Assisted in training new dispatch staff on systems and protocols, fostering team development and consistency.
- Developed documentation for standard operating procedures, improving clarity and compliance among team members.
- Analyzed operational data to identify trends and recommend strategies for optimizing resource allocation.
- Assisted in maintaining accurate records of service requests and completed jobs.
- Utilized dispatch software to track vehicle locations and monitor service progress.
- Provided support in resolving customer inquiries and concerns promptly.
- Collaborated with team members to streamline dispatch processes for improved workflow.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Advised regarding delays and special circumstances.
Education
High School Diploma -
Center For Arts And Technology Pickering Campus
Phoenixville, PA06.1997
Skills
Strong communication skills
Animal handling expertise
Patience and calmness
Background check clearance
Professionalism and courtesy
Flexible schedule availability
Adaptability and resilience
Client confidentiality
Reliable transportation
Emergency response preparedness
Canine behavior
Animal CPR trained
Feline behavior
Geriatric pet nutrition
Small mammal care
Pet first aid certified
Special needs experience
Positive attitude
Honest and trustworthy
Customer service
Punctual and reliable
Adaptability and dependability
Pet sitting
Verbal and written communication
Valid Driver's license
Pet feeding
Pet care
Client communication
Regular availability
Flexible schedule
Safety protocols
Animal safety
First aid knowledge
Medication administration
Smartphone usage
Clean background check
Pet care needs
Medication management
Special needs care
Timeline
Pet Care Associate
Tal’s Pet Sitting
06.2024 - 10.2024
Assist General Manager
Noah’s Pet Motel
08.2023 - 06.2024
Professional Pet Sitter
Betty’s Fur Babies Pet Care
05.2017 - Current
Professional Dog Walker
GiGi Pet Care
05.2016 - 09.2022
Dispatcher (Temp Job)
Peopleshare (Jones Motor)
04.2016 - 05.2016
Notary
Commonwealth Auto Tag
02.2010 - 09.2013
Commercial Cleaner
Dallas Cleaning Services
03.2009 - 11.2013
Groomer
Petco
09.2008 - 07.2009
High School Diploma -
Center For Arts And Technology Pickering Campus