Summary
Overview
Work History
Education
Skills
Software Knowledge
Timeline
Generic

Elizabeth Bondar

Oviedo,FL

Summary

Motivated business professional bringing over 20 years of entrepreneurial experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Owner/Business Operations Manager

Ideal Auto Glass, Inc.
01.2011 - 07.2023
  • Founded and managed auto glass repair and replacement business, growing annual revenue to over $6.3MM in 12 years before selling company to nationwide company
  • Managed day-to-day business operations while overseeing budgets, payroll, and accounts payable and receivable, while fostering deep professional relationships with wholesale contacts and customers.
  • Oversaw business planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired, trained and motivated employees to perform daily business functions, providing information and insight into corporate policies and procedures.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.

Office Manager

Oviedo Paint & Decorating
07.2006 - 08.2010
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reconciled and corrected issues with financial records.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Input financial data and produced reports using Quickbooks.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Benefits Specialist

Hansen Collision, Inc
07.2004 - 07.2005
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into QuickBooks.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Built relationships with vendors to foster quality service delivery.
  • Created employee education programs to improve understanding of benefits packages and increase utilization.
  • Assisted with design and implementation of various employee benefits programs.
  • Analyzed and evaluated existing benefits programs and recommended improvements.

Operations Supervisor

OfficeMax
10.2003 - 07.2004
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responsible for supervising Customer Service Department and ensuring the department has necessary tools to provide the best customer service.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Benefits Specialist

American Seating
08.2002 - 10.2003
  • Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options, as well as yearly enrollment periods.
  • Communicated benefits to all new hires during orientation process and assisted active employees, retirees, and surviving spouses with questions regarding their benefits
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Processed necessary paperwork and updated system for new retirees and vested deferred retirees and posted monthly insurance payments from retirees
  • Annually prepared and provided actuaries and auditors with pension information for hourly and salaried employees, including pension and 401(k) confirmation letters and notified Trustee of all pension changes and new retirees
  • Updated year end pension information in AS400 System with credited service and contributions and interest to the contributory portion of the pension plan, including running of reports
  • Administered all employee benefit plans including flexible benefits plan for health, dental and life insurance, 401k plan, and short- and long-term disability
  • Maintained enrollment and employee benefit payroll deductions for all active employees
  • Processed monthly payments for insurance companies and audited billings, 401k enrollments, and COBRA for all employees.

Education

BBA - Human Resources Management

University of Toledo
Toledo, OH

Skills

  • Bilingual, fluent in both English & Spanish
  • Business Correspondence & Administration
  • Personnel Management
  • Analytical and Critical Thinker
  • Adaptable and Flexible
  • Project Oversight
  • Customer Relationship Management
  • Staff Training
  • Issue Resolution
  • Data Confidentiality
  • Accounts Payable and Receivable
  • Payroll Administration and Timekeeping

Software Knowledge

  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Windows
  • Quickbooks
  • Mac Computer Skills

Timeline

Owner/Business Operations Manager

Ideal Auto Glass, Inc.
01.2011 - 07.2023

Office Manager

Oviedo Paint & Decorating
07.2006 - 08.2010

Benefits Specialist

Hansen Collision, Inc
07.2004 - 07.2005

Operations Supervisor

OfficeMax
10.2003 - 07.2004

Benefits Specialist

American Seating
08.2002 - 10.2003

BBA - Human Resources Management

University of Toledo

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Elizabeth Bondar