Elizabeth Bree Hurley

• See Medical Billing Specialist Skills, listed below. Assumed those responsibilities upon return to The Orthopedic Center in September 2017.

• Acted as a liaison between manufacturers/suppliers, trucking carriers and receivers
• Located carriers for loads, communicating with carriers by pick-up, en-route and delivery
• Built and maintained relationships with carriers
• Accurately entered and maintained current information in dispatch database
• Ensured that the proper documents were completed and received by Choptank Transport prior to use of a new carrier; ongoing maintenance of documents
• Worked quickly to resolve issues with loads
• Negotiated rates with carriers, within parameters established by leadership
• Ensured that all paperwork was submitted to Accounting for processing
• Daily reporting to Logistics Team Leader

Patient Services Specialist Skills:

• Greet patients in a professional and courteous manner
• Clearly explain what is needed at the time of check-in, such as completion of required paperwork and out-of-pocket expenses
• Document patient payments into Allscripts Software
• Verify, update and copy pertinent insurance and personal information, such as driver's license or ID, insurance card, etc...
• Use practice management system to accurately enter patient information
• Confirm insurance coverage, referrals and eligibility on-line or via phone, prior to being seen by a provider
• Address patient inquiries regarding account and forward to billing as necessary
• Prepare Encounter Forms for patients 24 hours in advance of appointment
• Provide patient with prepared prescriptions, x-rays, medical records, etc..., in accordance with Practice protocol
• Reconcile cash at the end of each day and provide to a manager for approval
• Schedule and reschedule appointments
• Work early and late shifts as needed
• Protect the security of medical records to ensure confidentiality is maintained, in compliance with office procedures and regulatory agencies
• Assist medical records with indexing and purging inactive charts
• Perform daily audits of physician/therapist dictations for signature and completion

Medical Billing Specialist Skills:

• Submit insurance claims to all insurance carriers
• Enter insurance and patient payment information into the Allscripts Software
• Verify contractual pricing with carriers and notify Practice Administrator with discrepancies
• Follow up with insurance carriers, within 30 days, regarding all unpaid claims
• Process appeals paperwork with insurance carriers on denied claims
• Run and review monthly reports, using the Allscripts Software to identify outstanding balances over 30 days of billing date
• Assist in obtaining authorizations for all insurance carriers
• Communicate with patients regarding billing questions and issues
• Assist employees with insurance carrier questions, patient inquires, authorizations, etc...
• Work with provider representatives to resolve insurance claims issues and questions
• Print and prepare billing for all secondary claims
• Coordinate month- and year-end reports to balance records
• Work with employees to update and complete charges and receipts, prior to month-end, for timely closing
• Perform quarterly Physician Assistant Audits, ensuring that signature and dictation match charges
• Print quarterly Drug Pricing Audits for all carriers for Practice Administrator
• Stay abreast of all regulations, laws, procedures and requirements of insurance companies, regarding billing and claims, by reviewing in-house material and going to off-site seminars/conferences
• Maintain high level of confidentiality
• Assistant with credentialing

• Developed ability to work in a fast-paced atmosphere
• Maintained excellent customer/client relations
• Ability to follow instructions well and make decisions without supervision, as well as in a group
• Maintained all record-keeping procedures without error
• Effectively developed telephone communication skills
• Research and preparation of deeds and all legal documents
• Accounts receivable
• Office expense and payroll accounting