Hi, I’m
Elizabeth “Brooke” Ballor
Showroom Manager
Mesa,AZ
Summary
Dynamic showroom manager with a proven track record at Monterrey Tile Company, enhancing sales through innovative merchandising and exceptional customer service. Skilled in relationship building and staff training, I fostered a high-performance team, achieving significant customer satisfaction and loyalty while effectively managing inventory and custom projects.
Overview
6
years of professional experience
Work History
Monterrey Tile Company
Showroom Manager
08.2022 - Current
Job overview
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Managed custom projects by completing initial quotes, design and sample requests.
- Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Provided prompt, courteous service to every individual entering showroom.
- Drove employee engagement and guest experience through coaching, training and development.
- Maintained clean and inviting showroom environment, ensuring pleasant shopping experience for all visitors.
- Solved customer complaints with timely and effective solutions, maintaining positive reputation in market.
- Conducted regular training sessions for staff on emerging trends and customer service techniques, keeping team informed and skilled.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Monterrey Tile Company
Showroom Assistant Manager
08.2020 - Current
Job overview
- Maintained showroom samples and catalog libraries for customer viewing.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Asked open-ended questions to ascertain what types of products or services customer required.
- Conducted client follow-ups to address concerns or inquiries, fostering long-term relationships and repeat business.
- Demonstrated strong multitasking abilities by managing multiple customer interactions simultaneously while maintaining attention to detail.
- Provided exceptional customer service, promptly addressing any issues or concerns that arose during visits.
- Built a strong rapport with clientele through excellent communication and consistent follow-up, leading to increased referrals and repeat business.
Monterrey Tile Company
Customer Service
08.2019 - Current
Job overview
- Provided exceptional customer service, addressing patient inquiries professionally and compassionately.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Exhibited excellent communications and customer service relations skills.
Education
Morton High School Morton, IL
High School Diploma
05-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Payment processing
- Follow-up skills
- Product knowledge
- Documentation
- Building rapport
- Product sales
- Sales expertise
- Assertiveness
- Store maintenance
- Service upselling
- Staff education and training
- Sales closing
Timeline
Showroom Manager
Monterrey Tile Company
08.2022 - Current
Showroom Assistant Manager
Monterrey Tile Company
08.2020 - Current
Customer Service
Monterrey Tile Company
08.2019 - Current
Morton High School
High School Diploma
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